Customer Care Collections Associate Job Description Template
Our company is looking for a Customer Care Collections Associate to join our team.
Responsibilities:
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met;
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables;
- Resolving moderately routine questions following pre-established guidelines;
- Document the details of the calls made to payers in DBPMS and the client software;
- Coordinate with the team leader in following the processes;
- Analyzing medical insurance claims for quality assurance;
- Identify the outstanding claims with payers through the reports from clients;
- Performing routine research on customer inquiries;
- Place calls with payers with regard to outstanding claims.
Requirements:
- 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English;
- Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST;
- University degree or equivalent that required 3+ years of formal studies of the English language;
- 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.