Vice President – Professional Services Job Description Template
Our company is looking for a Vice President – Professional Services to join our team.
Responsibilities:
- Responsible for ensuring budgets, schedules and performance standards are attained;
- Work proactively with SVP of PS to develop, refine, and update the PS Policies and Procedures to support growth;
- Inspire team with drive and motivation needed to aggressively meet commitments;
- Establish a communication cadence with cross-functional organizational teams;
- Work closely with the Partner team to train and enable partners to implement Icertis Software;
- Responsible for overall quality of hiring for Professional Services roles;
- Work with Product management, Engineering, Core, QA and cross functional teams to improve customer experience;
- Identify training needs for PS resources and coordinate development of new training content;
- Ensure consistent use of implementation methodology;
- Maintains reporting on capacity, amount of implementation work, and provide advanced visibility to resource constraints.
Requirements:
- Strong interpersonal skills with the proven ability to effectively engage and influence internally at all levels;
- Minimum of 15 years managing a high performing Professional Services team in a product or services company with services delivery as primary focus;
- Manage confidentiality without exception;
- Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization;
- Education: Master’s Degree in Engineering or Business;
- Hands on program management experience of large, complex software implementation projects;
- Ability to effectively and efficiently analyze data to identify potential issues that aid in decision making by mitigating risks;
- Proven ability to learn new products and processes;
- Excellent client relationship management skills, and ability to execute an implementation plan that works towards a rapid, successful go live;
- Proven ability to coach and mentor;
- Minimum of 5 years of project management / consulting experience in a SaaS company;
- Ability to be creative and innovative when ad-hoc solutions are needed;
- Deep understanding of implementation methodologies; Waterfall, Agile, Hybrid;
- Must be able to work in a fast paced and passionate environment;
- Excellent problem-solving and time management skills.