Team Leader Job Description Template
Our company is looking for a Team Leader to join our team.
Responsibilities:
- Develop innovative software designs and architectures;
- Oversee day-to-day operation;
- Agents productivity & Other key management attributes & Key Performance Indicators (KPIs) as;
- Estimation and scheduling to deliver project on time;
- Meet service level, Monthly call analysis , Quantitative & Qualitative;
- Motivate team members;
- Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services;
- of issues resolved within the standard time;
- Create an inspiring team environment with an open communication culture;
- Develop a high performing workforce;
- Training and work allotment;
- Team foundation server with agile product development knowledge;
- Evolve more effective work process for improving customer interactions;
- To ensure desired customer delight by providing satisfactory response to customer interaction;
- Listen to team members feedback and resolve any issues or conflicts.
Requirements:
- Job Types: Full-time, Part-time;
- Required Skills : Recruitment, Team Building;
- Job Type : Full time;
- Experience: 2 yrs;
- Knowledge: Experience in BPO industry;
- Languages known: English, Hindi, Gujarati;
- Strong background in Microsoft .Net technologies and MS Sql Server;
- Team foundation server with agile product development knowledge;
- Meeting Team Targets;
- Minimum 2 years experience in similar field;
- Excellent knowledge of web research, data mining, catalog processing;
- Team handling;
- Experienced in solving technical problems;
- Should be able to work on multiple projects;
- Strong communication and presentation abilities.