Service Coordinator

Service Coordinator Job Description Template

Our company is looking for a Service Coordinator to join our team.


  • Monitor and maintain customer technical support events to determine shipment activities;
  • Complete all assigned and required training satisfactorily and on time;
  • Actively seek and identify new approaches to enhance business processes;
  • Monitor RMA’s to ensure equipment is returned for complaint investigation handling;
  • Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events;
  • Process RMA (Return material authorization) and outbound shipments for all service-related activities;
  • Continuously meet or exceed standard performance goals as established by manager.


  • Outstanding organizational skills and the ability to work independently;
  • Good working knowledge of MS Office;
  • Ability to function under pressure;
  • Experience within ERP / CRM systems an advantage (SAP, SalesForce and Service Max);
  • Good ability to discover and use new software;
  • Excellent customer relationship management, phone presence and written.