Incident Manager Job Description Template
Our company is looking for a Incident Manager to join our team.
Responsibilities:
- Provide endtoend outage and business communications;
- Provides guidance and assistance to Service Providers to ensure a globally consistent approach to Major Incident Management Process;
- Ensure timely Service Provider engagement crosstower, external, etc;
- Acts as escalation point for Service Providers where resolution ownership is disputed;
- Major Incident Management;
- Manage and oversee service restoration or impact reduction implementation of workarounds;
- Assess business impact and urgency, declare major incident and trigger business continuity procedures or disaster recovery as applicable.
Requirements:
- Ensuring the closure of all resolved as well as end user confirmed Incident records;
- Minimum 4 years of experience in Incident Management.