Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
General Manager Job Description Template
Our company is looking for a General Manager to join our team.
Responsibilities:
- Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded;
- Lead in all aspects of business planning;
- Respond to audits to ensure continual improvement is achieved;
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered;
- Ensure all decisions are made in the best interest of the hotels and Hilton;
- Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property;
- Hold regular briefings and communication meetings with the HOD team;
- Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton;
- Provide effective leadership to hotel team members;
- Lead in all key property issues including capital projects, customer service, and refurbishment;
- Comply with and exceed Hilton Brand Service Standards.
Requirements:
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property;
- In-depth knowledge of the hotel/leisure/service sector;
- Experience as General Manager or Director of Operations within a similar quality hotel;
- Excellent leadership skills;
- Degree or diploma in Hotel Management or equivalent;
- Possesss strong commercial acumen, with experience in increasing profitability;
- Exceptional communication skills.