Duty Manager Job Description Template
Our company is looking for a Duty Manager to join our team.
Responsibilities:
- Monitor Guest satisfaction reports and implement actions to improve results;
- Manage, record, and resolve promptly all Guest complaints;
- Coordinate the services and special facilities provided to long-stay Guests;
- Stay current with all hotel products, services, policies and emergency procedures;
- Schedule shifts;
- Uphold and enforce company policies;
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork;
- Recruit, manage, train and develop the Guest Service team;
- Maintain good communication and working relationships with all hotel departments;
- Comply with hotel security, fire regulations and all health and safety legislation;
- Monitor staffing levels to meet cover business demands;
- Assist with other departments, as necessary;
- Monitor and report on revenue and cash flow;
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
- Schedule regular maintenance and cleaning of facilities.
Requirements:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector;
- Calm, efficient and the ability to work well under pressure;
- Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector;
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property;
- Excellent leadership skills and exceptional communication skills;
- Good knowledge of Health and Safety and security procedures;
- Flexibility to respond to a variety of work situations;
- Excellent leadership, interpersonal and communication skills;
- High level of IT proficiency;
- Previous experience of managing a department and Profit and Loss account;
- Excellent grooming standards;
- Ability to work under pressure;
- Ability to work on your own and as part of a team;
- Accountable and resilient;
- Commitment to delivering a high level of customer service.