Support Engineer – MSS & CUDB Job Description Template
Our company is looking for a Support Engineer – MSS & CUDB to join our team.
Responsibilities:
- Customer Issue handling;
- Handling of dedicated support;
- Customer Interface;
- Software Update Management (SUM) handling;
- Remote Service Gateway (RSG) mentoring.
Requirements:
- Support Experience;
- Ericsson MSS Experience;
- Ericsson CUDB Experience;
- Ericsson Experience;
- Delivering results & meeting customer expectations;
- Min years of experience: Eight Years;
- Planning and Organizing Skills;
- Negotiation & argumentation skills;
- Education: B.Tech or equivalent;
- Working with people;
- Applying expertise & technology;
- Communication & Presentation skills;
- Domain experience: MSS/CUDB.