Support Engineer

Analyze and coordinate the logistical functions of a firm or organization. Responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources.

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Support Engineer Job Description Template

Our company is looking for a Support Engineer to join our team.

Responsibilities:

  • Remote Service Gateway (RSG) mentoring;
  • Identify and provide resolutions ranging in complexity from low to high;
  • Building and updating Azure product documentation to help customers deliver solutions on Azure;
  • Strategy / Management Consulting Firms;
  • Respond to Customer facing issues in our Web application product within the SLA;
  • Software Update Management (SUM) handling;
  • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems;
  • Design and maintain expertise in flow of application process and systems related to company;
  • Work closely with the Engineering teams to report bugs, expedite bug fixes and bubble up feature requests;
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions;
  • Making sure to have a communication with all the relevant stakeholders to resolve the issues;
  • Handling of dedicated support;
  • Administer and resolve applications issues, provide updates and perform root cause analysis;
  • Coordinate with departments and QA departments and administer code migrations in various environments and production outputs;
  • Industry.

Requirements:

  • Experience with ZenDesk or similar ticketing tool;
  • Planning and Organizing Skills;
  • Delivering results & meeting customer expectations;
  • Recruitment / Staffing;
  • 0 -2 years experience in the software industry;
  • Working with people;
  • Strong analytical, troubleshooting and problem-solving skills;
  • Good understanding of systems, networking and storage software;
  • Applying expertise & technology;
  • Knowledge of security patterns and practices;
  • Communication & Presentation skills;
  • Ability to work collaboratively with others and have excellent spoken and written communications skills;
  • Cross-team collaboration;
  • Education: (Recruiter to supply educational requirements);
  • Experience with public clouds including Amazon Web Services (AWS) and Google Compute Platform (GCP).