CRM Analyst Job Description Template
Our company is looking for a CRM Analyst to join our team.
- End to end Metrics tracking for all projects as well all metrics of the system;
- Build customer reports and present findings on a regular basis;
- Analyzing potential opportunities in customers CRM;
- Working with Machine Learning team to develop algorithms for lead prioritization;
- Working with the customer success team and creating in-depth CRM analytics reports;
- Working with the operations team to ensure the smooth running of existing systems.
- 0-1 years of experience;
- Engineering background is a plus;
- Good analytical and problem solving skills;
- Proficient critical thinking, problem-solving, decision making and leadership capabilities;
- Attention to detail;
- Effective written and verbal communication skills;
- Strong quantitative and analytical skills – strong working experience of Microsoft Excel.