Search Results: 24 vacancies
Job Title:
Manager, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement... ...of relevant experience in Workforce Management
Expertise in RTA, Capacity Planning, Forecasting, and Scheduling
Proficient in...
...hiring candidates to work out of one of the following locations:
Bangalore, KA, IND BASIC QUALIFICATIONS
6+ years’ experience in WFM and/or Capacity Planning - Contact Center support role required.
Demonstrated experience and success in Cap Planning oriented projects...
Rs 30 lakh p.a.
...VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required... ...boundaries
• Driving Excellence
• Leading Teams
WFM,RTA
Designation: WFM - VP - Mumbai/Bangalore
Vacancies: 5...
...Skills Required:
Scheduling
Capacity Planning
Client Interaction
WFM Tools
Key Responsibilities:
# Develop and maintain accurate forecasting models to predict workload and staffing requirements across multiple channels and contact types.
# Create efficient...
...agent group inventory and schedule recruitment / training as required
ORGANIZATIONAL RELATIONSHIPS:
Reports to the Senior Manager-WFM Associate Services and interacts with all levels throughout organization; employees, distributors and vendors, Regional Office and Home...
...candidates, consistently providing industry-specific updates, and expertise.
Role Description
Belmont Lavan is looking to hire a WFM (Workforce Management) Functional Lead on a 12 Months Freelance Contract basis. As a WFM Functional Lead, you will be responsible for...
...Required 2 Years experience in Workforce Management
(Scheduling, Capacity Planning, RTA, WFM, MIS)
CTC: 6 LPA + 50K Allowances
Notice- Immediate -15 Days
Qualification-Graduate
Location- Pune & Bangalore
Shifts- 24/7
WFO
CONTACT: HR Mayur hidden_mobile...
...etc)
Monitor Realtime adherence using tools available, IEX, CMS, WFM etc.
Update schedules as needed, Adjust Breaks/Lunches for... ...experience
Good analytical, numerical and problem solving skills. WFM-RTA experience - preferred.
Must possess effective organizational...
...vendor tools for CICS as well as exposure to common z/OS tools like SDSF RMF etc.
• Experience with automating CICS events via CICSplex RTA and/or system automation tools on z/OS.
Secondary Skills:
• Experience with design, configuration and supporting Application...
...Experience with API (REST/SOAP) integrations
Familiarization with TCPA, CFPB, PCI, and other Contact Center Compliance standards
NICE IEX WFM Administration Experience
SSIS and SSRS Experience
Call Miner/Clarabridge/Speech Analytics Experience
SQL Experience...
...performance metrics
Analysis real time adherence data to identify trends and training opportunities
Maintain users and profiles within WFM software
Creating schedules based on the forecast and adjusting for daily call center and agent needs
Works closely with...
...equivalent job experience
~ Experience thinking customer-first with deep appreciation for the customer mindset
~ Having Enterprise Support WFM experience would be a Plus.
~ Design, prepare and analyze reports; and communicate to all levels of CX organization
~ Knowledge: To...
...• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement • Maintain relationships with strategic vendors...
...and present findings. - Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging. - Very good Communication skills, to be able to handle aggressive clients. Good-to-Have:- Strong Technical...
...Full-time
Employee Status : Permanent
Posting Date : 22/Apr/2024, 2:37:06 AM
Unposting Date : Ongoing
JOB SUMMARY
The WFM Manager is responsible for end to end Workforce Management framework including Forecasting, Capacity Modelling
Scheduling and...
...for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to ensure...
...Rockstar-level support. The ideal candidate is a seasoned contact center leadership professional who possesses a solid understanding of WFM fundamentals with proven experience in the design, development and implementation of strategic workforce planning with a very strong...
Rockstar Games India
Bangalore
a month ago
...Audiocodes SBC, IP endpoints, SIP, H.323
Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, AES, CTI, WFM, Verint
Experience on AEP IVR and third party applications which use AES solution
Experience with call routing; ARS, AAR, VDN,...
...projects including SAP CPI, SAP PO / PI, Mulesoft, etc and Replicon time application administration.- Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model.- Build and/or support enterprise time, project, and resource management module having prior...
...Development of the following task on Genesys pure cloud
o IVR call flow.
o Voice Bot/ Self service
o Routing, recording, QM & WFM
o Agent Profile
o Integration with applications like Salesforce, ServiceNow, Zendesk etc.
o Implementing & Testing of...
