Average salary: Rs944,898 /yearly
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- ...integrations (BOOMI, CPI, Integration Center) – partnership with PepsiCo IT Employee data mass loads (including load validation) Ticket trend analysis Configuration & Security Application configuration design and execution including - Reorganizations, acquisitions...Suggested
- ...regular health checks and audits on partner performance and NPS metrics. What We're Looking For: 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships Prior experience working with state transport corporations or regional...SuggestedFull timeLocal area
- ...Excellence : - Establish and enforce SLA adherence, incident response standards, and escalation frameworks.- Drive governance of ServiceNow ticketing, incident tracking, and reporting metrics.- Lead operational reviews (daily/weekly/monthly) including incident trends, backlog, and...SuggestedFull time
- ...into fully automated diagnostic workflows to cut MTTR significantly.7. ITSM Integration :- Integrate automation into SymphonyAI-driven ticketing, approval flows, CMDB updates, and change management processes.- Build operational runbooks that map directly to ITSM workflows. (...SuggestedFull time
- ...stressful situations; receive constructive criticism well. Maintains confidentiality.- Takes ownership and manages customer cases (i.e. tickets, emails, remote assistance) and customer expectations effectively and professionally. Communicates clearly and precisely with...SuggestedCasual workWork at officeRemote jobShift work
- ...support of implemented warehouse management systems in all technical aspects in DSV Blue Yonder/JDA, third party software providers) and ticketing systems. In this role he/she will be working in an environment with multiple partners, the IT infrastructure teams, the logistics...SuggestedFull timeContract work
- ...2/L3 production support activities for IBM Sterling DOM applications and related integrations. ~ Manage daily support operations, ticket queues, service requests, and incident resolution activities. ~ Ensure adherence to SLAs, operational KPIs, and support processes....SuggestedLong term contractFull timeFlexible hoursShift work
- ...actionable incident reports for technical and non-technical audiences- Track and manage incidents through the full lifecycle using ticketing systems- Contribute to post-incident reviews and recommend improvements to security controlsRequired Qualifications : - 3+ years of...SuggestedFull time
- ...written English- Professional communication and collaboration skills with stakeholders and the RPA team- Takes ownership of assigned tickets, tasks, and deliverables.- Understands the importance of business impact and service level expectations.- Experience in writing and executing...Suggested
- ...shell scripting ~ Oracle ERP integrations and interfaces ~ ITIL / Production Support processes ~ ServiceNow or similar ticketing tools Qualifications Qualifications ~ Bachelor's degree in Computer Science, Information Systems, Accounting, Finance...SuggestedFull timeFlexible hours
- ...tool.- Knowledge in using Opkey test is an advantage.- This role is for Managed Support clients in our organization.- Ability to handle tickets independently and consult clients on their problems will be an advantage.- Having experience with OTBI & SQL will be an added...Suggested
- ...Integration Patterns and can design systems that handle complex data flows between services. The "Senior" Edge: You don't just solve tickets; you identify gaps in tooling, reduce technical debt, and optimize CI/CD pipelines to streamline delivery. Communication:...SuggestedLong term contract
- ...Prioritize investments using quantitative and qualitative inputs (adoption metrics, developer feedback, incident/performance trends, support tickets) and articulate ROI. Align senior stakeholders (Senior Developers, Principal Engineers, Architects, Senior Leadership) and...Suggested
- ...support to Zenoti customers. This role is focused on ensuring seamless client operations by managing L2 support engineers, monitoring ticket queues, optimizing resource allocation, driving SLA adherence, and leading customer escalations . As a people leader, you will...SuggestedLocal areaWorldwideShift work
- ...Automate remediation workflows within Tide's vulnerability management platform (Seemplicity), building and refining the routing, ticketing, deduplication and escalation logic that keeps findings moving without manual overhead. Verification and Validation of the Fix implemented...SuggestedPermanent employmentFull timeWork at officeImmediate startRemote jobHome officeFlexible hoursShift work
- ...national queries across communication channels such as chat, email, and phone, providing timely, clear, and empathetic assistance. Use ticketing platforms like Zendesk, Freshdesk, or similar tools to log, categorize, and resolve customer issues in line with internal SLAs....Permanent employmentFull timeNight shift
- ...Password resets, map drives printer troubleshooting and installation, how to questions) Respond to inbound calls, voicemails, and online tickets Utilize Help Desk logging software by documenting each ticket with accuracy and consistency. Track, monitor and follow up on...Work at officeLocal area
- ...indicators, unusual session duration), document findings, and escalate to the PAM Engineer or SOC as appropriate.5. Privileged Account Ticket Queue Management : - Ability to manage the ITSM ticket queue for PAM service requests : access requests for privileged credentials,...Full time
- ...analytical skills to identify pricing trends, perform root cause analysis, and support business decision-making. Handle ServiceNow ticketing system effectively, ensuring timely resolution of requests and adherence to SLA timelines. Drive process standardization and...Contract work
- ...service Ability to communicate professionally with associates of every level via email and telephone Experience with support ticketing tools such as Service Now or Zendesk is a plus Data: Support queue average volume 800-1000 incidents per month Is this the job...Shift work
- ...ServiceNow, cloud SaaS). Customer & Workforce Identity — Okta / Auth0 Resolve first-line SSO, MFA and adaptive authentication break-fix tickets. Support onboarding tasks for new application integrations under guidance from the Shift Lead. Privileged Access Management —...Hybrid workLocal areaFlexible hoursShift workNight shift
- ...business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence...Local areaImmediate startFlexible hoursShift workNight shift
- ...and maintain end-user documentation for both technical and business users • Address high priority user support issues and problem tickets simultaneously. • Work with Specialists, Business Analysts, Service Level Managers and Service Providers to refine and improve incident...Full time
- ...intelligent automation workflows.7. ITSM & Enterprise Integration : - Integrate automation with enterprise ITSM platforms.- Automate ticket creation, approvals, CMDB updates, and change management workflows.Mandatory Skills & Experience : - 8+ years of total IT experience with...Hybrid workWork at officeImmediate start
- ...product solution validation and end to end data flow, solution, interface, workflow & reports and performance testing. Raise Jira & case tickets & provide feedback to PD/PMG on defects & enhancements.- Flexible working with overlapping time zones.What we are looking for:- 6+...Hybrid workFlexible hours3 days week
- ...DMS usage. Manage funds in coordination with the Zonal Heads Sales. Manage all the basics - Participate in morning call everyday, Open tickets monitoring, Customer connect, VIN wise data, Outstand ings, C forms, Min Stock at dealerships, Retro, Float Stock, FOC dispatches,...Work at officeDay shift
- ...OTBI artifacts (reports, data models, subject areas, analyses) and supporting ongoing authorization changes.- Experience working in a ticket-based operate model with SLAs (intake, triage, incident/problem management, root-cause analysis, and recurring issue reduction) and coordinating...
- ...planning models and communicating changes to internal finance staff to ensure alignment Ensuring that aligned events that require on/off-ticket pricing changes adjustments are entered into all applicable systems in a timely manner (TPM) Manage expectations through verbal and...
- ...authentication and authorization issues- Experience analyzing logs, SAML assertions, OAuth tokens, and API failures- Familiarity with ticketing systems and SLA-driven support environmentsIAM / CIAM Operations : - Hands-on experience managing IAM/CIAM platforms- Support for...Shift work
- ...manager or problem manager for major incidents, including drafting and submitting IT Incident Reports. Escalation of requests or tickets that are not resolved within existing processes. Taking ownership of any P1 ticket with no immediate resolution defined. Regular...Immediate start