Average salary: Rs799,850 /yearly
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- ...or related field. Technical Skills & Experience: Hands-on experience implementing AI-driven support solutions (chatbots, LLMs, ticket auto-deflection). Advanced proficiency in Zendesk, Fin (formerly known as Fin (formerly known as Intercom, and JIRA. Strong...SuggestedWork at officeWorldwideFlexible hours
- ...compliance, user experience). ~ Understanding of how to incorporate AI into service desk and support workflows, including intelligent ticketing, self-service, and knowledge automation. ~ Ability to evaluate and adopt emerging AI technologies relevant to endpoint...SuggestedHybrid workWork at officeRemote job
- ...and build user interfaces from scratch using the cutting-edge technologies. Work with team in US and India to tropicalize the trading tickets and monitors for algorithms like Multi Leg spreads, MxN baskets, AlgoWheel, Market Making, Alerts etc. Design and Development of...SuggestedFull timeFlexible hours
- ...workflows, runbooks, and automation solutions.- Design and implement secure data migration strategies for historical records, active tickets, CMDB, assets, and knowledge articles.- Perform data migration, validation, reconciliation, and sign-off activities using approved ETL...Suggested
- ...across the organization.What to expect in your journey : - Provide Level 1 and Level 2 technical support through email, phone, and ITSM ticketing systems.- Troubleshoot and support Windows, Microsoft 365, and end-user computing environments.- Configure, deploy, and maintain...Suggested
- ...as employee transport, housekeeping, cafeteria, employee uniform. • Verify and process call based vehicle, company car, hotels & ticket service provider bills; work closely with the Finance department for payment for the vendors bills. • Ensures proper travel arrangements...SuggestedWork at office
- ...hardware, software, and network-related issues • Provide Tier 1 and Tier 2 support for Windows and macOS environments • Manage helpdesk tickets and ensure SLA adherence • Perform root cause analysis and maintain documentation of recurring issues 5. Outlook & Email...SuggestedFull time
- ...support the IT Non-Admitted Production Support unit for the GuideWire Policy Center administration system. The role involves monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows. The ideal candidate should have 5+...Suggested
- ...level troubleshooting of platform and client systems. Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution. Perform root cause analysis of platform incidents and contribute to permanent fixes and...SuggestedPermanent employmentFull timeHybrid workWork at officeRemote jobWork from homeShift work
- ...system integrity, governance, and security. Knowledge of Salesforce Shield.- Project Management: Triage and resolve end-user support tickets and system issues. Contribute to Agile ceremonies including sprint planning and retrospectives. Assist with UAT, documentation, and training...Suggested
- ...the key position in these BIDs. Missions/Main Duties Lead the design, implementation, and integration of AFC systems (such as ticket vending machines, gates, validators, and backend software) to meet project and operational requirements. Review and approve...Suggested
- ...performance-based bonuses # Comprehensive benefits package # Career development and training opportunities # Dynamic and inclusive work culture within a globally renowned group # Private Health and Dental Insurance # Pension Plan # Meals tickets # Life Insurance...SuggestedFull timeLocal area
- ...solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming...Suggested
- ...matrix structures. Team management and program management skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience – Service Desk, Service Now. Understanding of SRE concepts (SLA, SLO’s, SLI’s) Knowledge and development...SuggestedFull timeWork at officeFlexible hours
- ...performance, and operational efficiency. Build and maintain real-time dashboards for key metrics: CSAT, SLA adherence, resolution time, ticket deflection, etc. Partner cross-functionally with Product, Engineering, and Customer Success to influence roadmap and resolve root...SuggestedFull timeShift work
- ...Cause Analysis (RCA) process for all major incidents, ensuring corrective and preventive actions (CAPA) are tracked to closure.- Oversee ticket/queue management (via ITSM tools such as JIRA/ServiceNow) to ensure ageing, pendency, and SLA breaches are actively managed and...Shift work
- ...provisioning and maintenance, and transition from Sales to Customer Success. Act as the primary escalation point for assigned customer tickets, incidents, feature requests, and bug fixes, including setting priority or urgency recommendations and communicating resolution...Long term contractFull timeShift work
- ...declare a part ‘ready for paint’ based on visual inspection and blasting standards Maintenance Request- Authorized to raise maintenance ticket for preventive or breakdown repairs Safety Non-Compliance Reporting- Right to report any violation of EHS protocols or absence of...Long term contractFull timeLocal area
- ...temporary solutions to customers for known issues, ensuring minimal disruption while long-term fixes are being implemented. Own support tickets end-to-end, ensuring SLA compliance and serving as an escalation point. Work cross-functionally with Product, Engineering, QE and...Long term contract
- ...skills: Communication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in...Permanent employmentFull timeContract workHybrid workRemote jobWork from home
- ...operations and rapid incident resolution. Duties & Responsibilities ~ Deliver exceptional technical support via chat, tickets, and calls, ensuring prompt resolution and a world-class customer experience. ~ Monitor THG websites and infrastructure using...Full timeWork from homeShift work
- ...systems, IoT solution deployment and related smart building technologies. As part of the organisation, you will manage solution deployment tickets, incident tickets, provide updates to stakeholders, and ensure seamless communication across teams to support operational standards...Full time
- ...basic networking issues.Escalate unresolved incidents to appropriate support teams while ensuring proper follow-up.Maintain accurate ticket documentation and update users on incident status.Ensure adherence to SLAs, ITIL processes, and organizational policies.Participate in...Remote jobShift work
- ...(L1) support for hardware, software, network, and application-related incidents. The candidate should have hands-on experience with ticketing tools, Windows environments, Office 365, and Active Directory while ensuring timely resolution of incidents within defined SLAs.Key...Work at officeRemote jobShift work
- ...~ Knowledge of treasury operations , Cash Management, Accounting, Bank Reconciliation, Settlements, Payments. ~ Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain ~ Strong client interaction...Full timeFlexible hoursShift workRotating shift
- ...support for incidents, service requests, and problem management.- Perform root cause analysis (RCA) and implement long-term fixes.- Manage ticket lifecycle and SLA adherence in line with ITIL processes.- Drive continuous improvement initiatives to reduce recurring issues.-...Long term contractFull timeHybrid workFlexible hours
- ...Update and Maintenance on timely basis, Ensure System Backups. • Monitor Server Performance and Troubleshoot Errors. • Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical resolutions to customers. Non-Technical Skills: • Excellent...Full time
- ...the analytical work that drives down the volume of issues customers experience. This is a program and analysis role, not a day-to-day ticket-resolution role : rather than working individual customer tickets, the Technical Program Manager digs into the data behind them to find...Permanent employmentWork at officeLocal areaImmediate startRemote jobShift workNight shift
- ...technical teams Installation, configuration, maintenance and support for hardware, operating systems and applications Participation in completing customer change requests and problem ticket resolution outside of normal business hours. TRAVEL: up to 15%...Rotating shift
- ...SAP HCM Time Management solutions in an AMS environment. - Analyze, troubleshoot, and resolve Time Management issues raised through ticketing systems. - Configure SAP Time Management as per client requirements. - Develop, modify, and maintain Personnel Calculation Rules (PCRs...