Average salary: Rs600,000 /yearly
More statsRs 4 - 8 lakhs p.a.
...in providing end-to-end positions and operate year-round to connect graduates with companies.
Job Overview
Mid-Level Quality Manager - BPO position in Chennai with 4 to 6 years of experience at Hemocean Outsourcing, a leading company in training and placement...
We are looking for Senior Quality manager - BPO. For more info contact [HIDDEN TEXT]
JD for AGM / Senior Manager Quality
Master degree with 12 + years of experience in Quality Management, with a proven track record of leadership in similar roles.
Should possess any...
...it offers top-to-bottom positions and great opportunities for growth. Visit for more details.
Job Overview
Junior Quality Analyst - BPO role with 1 to 3 years of experience in Malad. Join Hemocean Outsourcing, a leading company in training and placement services...
...JD For Quality Analyst
1.5+ Yrs as a Quality Analyst in Healthcare Domain.
Monitor, evaluate and score against established quality assurance instruments and standards
Review, evaluate, and score open and closed customer issues tickets against established quality assurance...
...for more information.
Job Overview
We are hiring a Telugu BPO Quality Analyst with 1 to 3 years of experience in the Junior role. As... ...fast-paced and dynamic environment
~ Certification in quality management or related field is a plus
Roles And Responsibilities...
Job Title: Quality Analyst Manager - BPO**
**Location: Ghansoli- Mumbai
**Job Type: Full-time**
**Responsibilities:**
- Lead and manage a team of Quality Analysts, providing guidance and support.
- Develop and implement a robust quality assurance framework for BPO...
...regulations, identifying opportunities for process improvement, conducting regular quality assurance audits, providing feedback and coaching to call center agents, and collaborating with management on training and development initiatives.
Qualifications
Bachelor's degree...
Rs 3 - 6 lakhs p.a.
...JD For Quality Analyst:
1.5+ Yrs as a Quality Analyst in Healthcare Domain.
Monitor, evaluate and score against established quality assurance instruments and standards
Review, evaluate, and score open and closed customer issues tickets against established quality...
...Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Performs...
...call monitoring and develop process improvements to improve the quality and effectiveness of calls when required.
● Provide feedback to... ...the call cycle and catered leads.
● Work with supervisors and management to ensure that all the Customer Experience professionals are...
...Designs auditor quality parameters.
Provides inputs based on data analysis for process improvements using basic quality tools.
Facilitates process improvement meetings along with respective team in a domain to achieve the desired results.
Accurately reports data for...
...Responsibilities:
Provides direct supervision to a team of Workforce Management team members owning Contact Center Forecasting, Headcount planning, scheduling, reporting and real time monitoring.
Sets and communicates clear expectations for work outcomes and manages performance...
Quality Analyst (BPO)
➖✅➖
Min 1 year exp in same
Call audit exp
Noida sector 59
Salary 30k-40k
Monitor calls: Assess agent performance, monitor trends, and analyze competitor call centers
Formulate and verify call center process controls: Monitor customer...
...Business Solutions is a leading staffing and recruiting company in the BPO industry dedicated to providing top talent to organizations... ...India.
Role and Responsibilities:
We are seeking a talented Quality Analyst with excellent communication skills in English and Hindi....
Description Call Centre Operation Manager
Bachelors Degree
2-3 years of managerial experience
Customer Service Experience Preferred... ...Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures
...As a Call Quality Auditor/Analyst, your responsibilities include call monitoring for the calls (or cases worked upon) handled by the customer service agents, performing quality audits, conducting analysis etc.
• Audit various transactions / processes to ensure no deviation...
Demonstrates high level of leadership, interpersonal and client relationship skills
Provide expertise and guidance to the team on administrative and process aspects.
Serves as liaison between team, clients, leadership, and various other support team
Identifies ...
...About the job Job description – Quality Manager:
Site Stakeholder for the following metrics
TBASS
Health of Compliance
Quality... ...banking project.
Rotational Shift.
Must have experience in BPO Industry
Contact Person: Neetu- (***) ***-****
Email Id:...
...finds you in good health!!!
We are looking for an experienced Quality Manager to ensure that our products and services meet all necessary... ...CANDIDATES HAVING EXPERIENCE AS A QUALITY MANAGER IN ANY PROCESS IN ANY BPO.
Responsibilities
Ensuring that all company policies and...
...account level goals as identified by leadership team
Drive process management through a structured process based approach that would enable... ...Master Black Belt
6+ years of driving Six Sigma & Lean in BPO/ITES set up
Proficiency in Minitab/JMP
Strong Data Analytics...
...communication channels for improved efficiency.
2. Purchase Order Management:
• Develop and implement standardized processes for purchase... ...progress, ensuring alignment with project timelines and quality standards.
• Work closely with cross-functional teams to forecast...
...Operations Policies. Conduct audits & share feedback. responsible for managing the portfolio of clients. min. 2 years as Deputy Operations... ...comm skills.
Good with Analytical skills
Leadership quality
Cab Facility + Allowances
Medical Insurance
Provident Fund...
...ONE DEGREE NORTH
Eligibility: Graduates Only
Experience: Overall 9yrs of experience into International BPO with atleast 3+yrs of experience into Quality manager and good experience into Quality Matrix
Salary - 16-17 LPA
Shift: Rotational Shift and Rotational off...
Conducting call quality audits on customer interactions to ensure adherence to quality standards and compliance requirement
Analyzing data... ...1.5 years of experience in the Quality Assurance domain in the BPO industry
Excellent communication skills in English, both...
Rs 30000 - Rs 45000 per month
...top to bottom positions and operate year-round to connect graduates and companies.
Job Overview
Full-Time Assistant Manager Operation - BPO role at Hemocean Outsourcing in Airoli with a great package. Join a strong team handling training and placement services for...
Assistant Manager (Tele-Sales Team Manager)
Job Description:
· Responsible for tele-sales team's performance to meet revenue goals.
· Develop, manage and retain tele-sales and service teams to constantly expand new customer base.
· Manage recruitment, coaching, goal...
6 months and above call audit experience is a must. Any qualification is accepted Immediate joiners are preferred
Day SHift
6 days working
Walkin interview
Call 908761946
...Private Equity - Manager
The Company
NTT DATA Services is a top 10 global services... ...years, our Business Process Outsourcing (BPO) team has implemented the processes and... ...qualification for this role
Desired qualities:
A drive to broaden one's knowledge of...
...accomplished professional to drive and expand the quality standards for our healthcare business.... ...agreements are met. The Quality Assurance Manager works with the client and with other... ...skills
Excellent understanding of the BPO industry
Good knowledge of operational...
Job Number 24075269
Job Category
Procurement, Purchasing, and Quality Assurance
Location
The Ritz-Carlton Pune, Golf Course Square, Pune... ...Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Management JOB SUMMARY
The position is responsible for implementing...