Average salary: Rs1,100,000 /yearly
More stats ...Job Description
Hands on experience in implementation initiatives.
Experience in configuring ServiceNow module like ITSM
Good hands-on knowledge and experience of JavaScript / HTML / CSS / AJAX/ Angular/ Bootstrap / Jelly Script.
Proficient in Client Side and Server...
...upgradation and migrating middleware environment Good knowledge on digital platforms like containerization and cloud services Good knowledge on ITSM process and preferably ITIL certified.
- Complete hands on in SSL configuration, Webservers (Apache, iPlanet, IHS and IIS)...
...Jira, Rally etc.)- Certified ServiceNow System Administrator (CSA)Responsibilities :- ServiceNow Developers with hands-on experience with ITSM- And hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom...
...standardization, and documentation.
· Handling all High Severity Incidents are directly to minimize downtime.
· Should have experience of working on SLA based projects.
· Experience working on Remote Support Tool, ITSM Ticketing Tool (Service Now)....
...more operating systems, such as Microsoft Windows, Mac OS. • Familiarity with IT support tools, such as Active Directory, Quick-Assist, ITSM tool.
• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome,...
...discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience.
Cross-Org Skills
•...
...presales experience
Solution and/or process experience with one more of the following is highly desirable: 1. IT Service Management (ITSM)
2. Financial Management (FM)
3. Project Portfolio Management (PPM)
4. DevOps
5. Agile
6. HR Service Delivery (HRSD)
7....
...collaboration skills, with the ability to work cross-functionally and interact with stakeholders at all levels.
• Good understanding of ITSM processes and related tools
• Willing to learn and explore new technologies
Education qualification : B.E/B.Tech/MCA/M.Tech -...
...public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation),...
...ISO 27000 Etc) from the operational documentation perspective
• Drive the operation effectively by following & applying the ITIL, ITSM & industry best practices.
• Driving Service Improvement Program, Initiate and execute structural improvement and efficiency...
...Mumbai
Responsibilities
~3+ experience in ServiceNow as Developer
~ Very Good Technical Knowledge about the platform
~ CIS - ITSM, CIS - ITOM
~ CAD ( Preferred )
~ Implementation experience on ITSM, ITOM, CSM, GRC or SecOps
Job Description:
Designing,...
...users on resolution
Generate the various reports required for operations management
Keep tickets up-to-date as per response SLA in ITSM tool
Contribute knowledge articles and update them in a timely manner when required
votre profil
This is a 24x7 support...
...process.
Looking for candidates with 15+ years of experience & expertise in Major/Critical Incidents, Problem & Change Management, ITSM/ITIL, Service Recovery, Crisis management, Problem Solving, Critical thinking, Excellent Communication skills & Leadership qualities...
...System Administrator (CSA)Additional qualifications preferred :- ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)- ITIL and DevOps experience and certification- Master's degree - MBA / MCA / Master's in Software Engineering (ref:...
...System Administrator (CSA)Additional qualifications preferred:- ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)- ITIL and DevOps experience and certification- Master's degree - MBA / MCA / Master's in Software Engineering (ref:...
...security guildelines & master directions and security frameworks such as ISO 27001, NIST, or CIS.- Should be well versed with ITIL and ITSM practices.- Exceptional analytical, conceptual thinking and problem-solving skills.- Excellent communication and interpersonal skills,...
Key Skills: ServiceNow ITSM Implementation/ Integration/ Solution Roadmap/ CommunicationDescription :- ServiceNow Architect will primarily focus on designing and delivering ServiceNow ITSM solutions that are developed on dedicated and/or shared service tenant platforms. - He...
...maintain, and upgrade global network and Security devices.
Resolve issues reported by customers and monitor the support queue in the ITSM tool
Incident/Problem/Change/Service Request/Configuration Management
should demonstrate collaboration with other teams in the...
...handover between the shifts.
Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
Commitment to teamwork of highest standards.
Participate in BCP working; Ensure strong governance...
Rs 50 lakh p.a.
...and techniques
Very good Knowledge in test analysis, documentation and techniques
Very good knowledge about ISTQB (Certificate)
ITSM, ITBM, HRSM, ITOM experience would be an advantage
Experience in agile development processes
Understanding and experience with...
...platforms, and APIs, along with adept utilization of any API tools.
Basic knowledge of coding for debugging purpose
Knowledge of ITSM/ITIL and experience in ticketing tools like Jira, Service now etc.
What’s In It for You?
Competitive salary +...
...public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation),...
...interpersonal skills, with the ability to interact effectively with users and stakeholders.- Experience with service desk ticketing systems and ITSM tools.- Knowledge of incident management, problem management, and change management processes.- Ability to prioritize and manage...
...root cause is correctly identified and track till closureParticipation in GCP, IG, regulatory audits related to ITSMConfiguration of the ITSM tool to ensure the attributes as documented in the procedures are well captured in the tool.Drive CAB meetingsEnsure yearly change...
...skills :- Experience interpreting, searching, and manipulating data within enterprise logging solutions (e.g. SIEM, IT Service Management (ITSM) tools, workflow, and automation)- Certifications : CISSP, CISA, CISM, GCIH, GMON, GCDA, GPEN, GCFA, GCTI- Experience with consulting...
...security guildelines & master directions and security frameworks such as ISO 27001, NIST, or CIS.8. Should be well versed with ITIL and ITSM practices.1. Exceptional analytical, conceptual thinking and problem-solving skills.2. Excellent communication and interpersonal skills...
...ADFS/WAP) and Directory Synchronization (AADC/DirSync), eDiscovery- Strong communication skills, both verbal and written Familiarity with ITSM to maintain consistent, quality documentation for all incident activities.- Experience in writing knowledge base articles based on...
...enterprise on implementation initiatives
Minimum 5 years of experience in configuring ServiceNow which involves various modules like ITSM/CMDB/ITOM/HRSD/CMS/CSM/ITBM
Strong technical knowledge of ServiceNow Mobile Application development especially in Strong technical...
..., PowerHA System Mirror
Understanding of AIX system administration, user administration, and more
Experience with Linux/UNIX and ITSM Help Desk
Education Requirements:
~ Bachelor’s degree in a technical discipline or equivalent work experience
What we offer you...
...Cisco Access Switches
Ø Cisco Access points
Ø Fortigate Firewalls
Basic awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc ) .
Good Troubleshooting and analyzing skills with out of the box thought process
Excellent customer...