...LTIMindtree is looking for ITSM Tech Lead's who can join us Immediately for Pan India Location.
• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.
• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and...
...We are having an urgent opening for the position of Senior ITSM Configuration Management Specialist for a reputed company at the Navi Mumbai(Juinagar) location.
Job Summary:
The ITSM Configuration Management Specialist Senior will work on IT Service Management efforts...
...in areas of expertise and/or supervise/mentor more junior team members in terms of best practices and Mastercard processes.
• Analyse ITSM activities of the platform and provide feedback loop to infra and development teams on operational gaps or resiliency concerns.
•...
...writing technical specification
~ Ability to drive best practices across ServiceNow development and configuration
~ Experience in ITSM, HRSD, ITBM, Custom applications is required.
~ Resolves technical escalations, including responding to defects.
~ Define, guides and...
...users on resolution
Generate the various reports required for operations management
Keep tickets up-to-date as per response SLA in ITSM tool
Contribute knowledge articles and update them in a timely manner when required
votre profil
This is a 24x7 support...
...ISO 27000 Etc) from the operational documentation perspective
• Drive the operation effectively by following & applying the ITIL, ITSM & industry best practices.
• Driving Service Improvement Program, Initiate and execute structural improvement and efficiency...
...experience will be seen as an advantage.
Experience of SAP eSPP will be seen as an advantage
Knowledge of IT Service Management (ITSM) & Agile (Scrum) software development lifecycle would be advantageous.
Proactive, development-minded, independent, and goal-focused...
Rs 5 - 7.5 lakhs p.a.
...firewall, Site to Site VPNs, and IDS/IPS solutions for DC/DR/Cloud and Branch office environments
Create and update knowledgebase in ITSM tools
Creation and updation of SOPS/Runbooks
Identify areas for automation of operational efficiency
Work to automate and...
...upgradation and migrating middleware environment Good knowledge on digital platforms like containerization and cloud services Good knowledge on ITSM process and preferably ITIL certified.
- Complete hands on in SSL configuration, Webservers (Apache, iPlanet, IHS and IIS)...
...Jira, Rally etc.)- Certified ServiceNow System Administrator (CSA)Responsibilities :- ServiceNow Developers with hands-on experience with ITSM- And hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom...
...ServiceNow ITSM/ITOM/ITBM/ITAM/CSM
Hands-on design, development, and deployment experience with the Service-now platform.
Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset, Service Catalog).
Experience in data upload and...
...standardization, and documentation.
· Handling all High Severity Incidents are directly to minimize downtime.
· Should have experience of working on SLA based projects.
· Experience working on Remote Support Tool, ITSM Ticketing Tool (Service Now)....
...We are seeking a talented, entrepreneurial Digital Product Manager to join our team and lead the portal evolution of our new AI based ITSM customer portal, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry leading customer-facing platform...
...more operating systems, such as Microsoft Windows, Mac OS. • Familiarity with IT support tools, such as Active Directory, Quick-Assist, ITSM tool.
• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome,...
...motivated, and able to work under own initiative.
Experience in interfacing with Auditors and adhering to compliance and regulations.
ITSM skills and working in an ITIL framework.
Desirable
Ability to forward plan own workload and project schedules.
Experience in...
..., PowerHA System Mirror
Understanding of AIX system administration, user administration, and more
Experience with Linux/UNIX and ITSM Help Desk
Education Requirements:
~ Bachelor’s degree in a technical discipline or equivalent work experience
What we offer you...
...discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience.
Cross-Org Skills
•...
...collaboration skills, with the ability to work cross-functionally and interact with stakeholders at all levels.
• Good understanding of ITSM processes and related tools
• Willing to learn and explore new technologies
Education qualification : B.E/B.Tech/MCA/M.Tech -...
...presales experience
Solution and/or process experience with one more of the following is highly desirable: 1. IT Service Management (ITSM)
2. Financial Management (FM)
3. Project Portfolio Management (PPM)
4. DevOps
5. Agile
6. HR Service Delivery (HRSD)
7....
...Mumbai
Responsibilities
~3+ experience in ServiceNow as Developer
~ Very Good Technical Knowledge about the platform
~ CIS - ITSM, CIS - ITOM
~ CAD ( Preferred )
~ Implementation experience on ITSM, ITOM, CSM, GRC or SecOps
Job Description:
Designing,...
...public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation),...
...process.
Looking for candidates with 15+ years of experience & expertise in Major/Critical Incidents, Problem & Change Management, ITSM/ITIL, Service Recovery, Crisis management, Problem Solving, Critical thinking, Excellent Communication skills & Leadership qualities...
...public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation),...
...System Administrator (CSA)Additional qualifications preferred :- ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)- ITIL and DevOps experience and certification- Master's degree - MBA / MCA / Master's in Software Engineering (ref:...
...System Administrator (CSA)Additional qualifications preferred:- ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)- ITIL and DevOps experience and certification- Master's degree - MBA / MCA / Master's in Software Engineering (ref:...
...concepts, NFS, NIS, DNS, storage concepts, performance tuning.
Experience in Linux/UNIX with System management tools.
Experience in ITSM Help Desk
Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company...
Key Skills: ServiceNow ITSM Implementation/ Integration/ Solution Roadmap/ CommunicationDescription :- ServiceNow Architect will primarily focus on designing and delivering ServiceNow ITSM solutions that are developed on dedicated and/or shared service tenant platforms. - He...
...security guildelines & master directions and security frameworks such as ISO 27001, NIST, or CIS.- Should be well versed with ITIL and ITSM practices.- Exceptional analytical, conceptual thinking and problem-solving skills.- Excellent communication and interpersonal skills,...
...technologies.
Performance analysis and troubleshooting
Follow & commit with Yotta’s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM / BCMS / EnMS etc.)
Undertake applicable training as communicated from time to time.
Understand the organization’s expectations towards...
...handover between the shifts.
Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
Commitment to teamwork of highest standards.
Participate in BCP working; Ensure strong governance...