...Locations : Chennai/Bangalore. Responsibilities :- Design, develop, and implement custom solutions within the ServiceNow platform to support ITSM processes and workflows.- Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into...
...· Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)
About the Role:
As the Senior Manager for ITSM and ITAM workflows, you will be responsible for overseeing the design, implementation, and optimization of ServiceNow solutions to support...
...Job Summary
We are seeking an experienced ITSM Administrator to join our team. The successful candidate will be responsible for administering, designing, building, and maintaining applications and workflows on ITSM platforms like Fresh Service and Service NOW. The ITSM Administrator...
...ITSM Remedy Developer
Remedy ARS SACM
MustHave
ITSM Remedy
GoodtoHave
57 years relevant experience
Role descriptions / Expectations from the Role
ITSM Remedy Strong development expertise on ITSM Remedy CMDB leveraging Remedy ARS 20.X or higher....
Skill Set :- 5+ Experience on developing applications on ServiceNow platform- Experience in ITSM and CMDB, Integration.- Experience in HTML technologies including Javascript, HTML, CSS and AJAX, JQuery, Angular JS.- Familiarity with SOA technologies including as REST, SOAP-...
...and problem-solving skills across applications and database technologies.Previous experience supporting cloud-hosted applications.Strong ITSM background and understanding of best practices related to incident, change, and problem management.Technical background in database...
...network access, and firewalls. Proficiency in JavaScript and SQL. Knowledge of additional product lines on the ServiceNow platform, such as ITSM, SPM (formerly ITBM), and/or ITAM.
• Understanding of ServiceNow CMDB, Identification and Reconciliation Engine, and workflow...
...ServiceNow ITSM Lead Developer
MustHave
Hands on experience on Inbound actions client scripts UI Policies Business rules UI actions Import sets Transform Maps Notifications script Includes
Hands on Experience on flow designer or Workflows
Worked on Agile methodology...
Job Description :Technical Comptency :- Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent- Ability to configure ServiceNow ITSM applications...
...performance management and monitoring tools such as: AppDynamics, SiteScope, Splunk, etc.
· Familiarity with IT Service Management (ITSM) processes with ITIL certification is desired. This includes incident management, problem management, and knowledge management.
~· Familiarity...
...ServiceNow Administrator
Working experience in ServiceNow Modules
Understand the ServiceNow as a Platform.
Knowledge and experience in ITSM Modules (Incident, Service Catalog, Change, Problem) Modules
Knowledge and experience in ServiceNow tables and structure
Have...
...and capacity forecast models
Understanding of hardware Infrastructure, architecture and disaster recovery
IT Service Management (ITSM)
Advisor for system and application performance improvements with other partners and stakeholders
Preferred understanding of Agile...
...Experience with software development methodologies such as Agile or Waterfall is desirable.
Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
Proven problem solving and analytical abilities
Excellent communication and...
...processes
Process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures.
Should have been part of SACM configuration management plan, Identification, Config Control, reporting and audit
ManageEngine ITSM...
...issues through completion and may be asked to participate in the selection and fielding of Information Technology Service Management (ITSM) software. Analysts will develop, maintain, and report ITSM metrics.
Service Desk Analysts will participate in the Information Technology...
...how to analyze their challenges, advise, design, build, test, and deploy changes while maintaining a cloud operating model e.g. DevOps & ITSM process and tools.
Seasoned client facing, senior consultant that has advised IT executives on cloud operating models e.g. IT...
...critical applications
~ Very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace.
~ Expertise in providing engineering solutions for gathering or publishing data and event collection...
...effort for requirements.
Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM)
Drive process optimization, efficiencies and productivity using automation.
Conduct code level and other systems quality...
...Service now developer. 4+ Years experience in Service now development, Working experience in Service now modules. Good experience in CMDB, ITSM, ITOM, working experiecne in service now development, integration, implementation. Support. Working experience in change, incident,...
...configuration/implementation
candidate shall be responsible for leading the Digital Transformation in Telecom Service Management (ITSM) and Service Operation Management (ITOM) including Design, Configuration, and Customization in ServiceNow Platform.
The role involves...
...virtual desktop technologies- Basic understanding of SQL- Basic understanding of PowerShell or any other scripting language- Hands on experience on Microsoft Excel and PowerPoint- Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc. (ref:hirist.tech)
...technical lead.
• Demonstrated competence in development of the base ServiceNow platform as well as multiple modules.
• CSA and CIS ITSM certifications – current or within 6 months of hire
• Experience with Agile methods of software development and delivery.
• Minimum...
...attention to details ·
Ability to multitask and effective time management skills Experience of implementation of best practices where ITSM tools technologies are applicable. Deep knowledge of ITSM Framework and ITIL
Hands-on with ServiceNow and ability to train rest of...
...find a solution- Must have production support experience and is aware of service management processes - Incident, Problem, Change and ITSM tools like ServiceNow- Must have an inclination to explore new technologies, explore and innovate other than project work- Must have excellent...
...Release Manager
Location- Bangalore and Hyderabad
Notice Period- 30 days
Tools knowledge required :- ITSM remedy, Sharepoint (Changecon), JIRA, Release Manager tool, Microsoft Project, PPRT (optional), changescape
JD:-
The release manager is responsible...
...tools.- Experience in a Managed Services environment providing application support, with a solid understanding of IT Service Management (ITSM) processes.- Familiarity with finance reporting tools like Reports Now is advantageous, as well as knowledge or experience with other...
...degree in Computer Science, Engineering, or related field.
~5+ years of experience in ServiceNow testing with a deep understanding of ITSM, ITBM, ITAM, ITOM, GRC, and other ServiceNow modules.
~ Strong proficiency in Selenium test automation using Java technologies, with...
...RPA tools (UiPath / Blue Prism / Automation Anywhere)
Experience in Supporting the Power Automate projects
Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others
Having an understanding/experience in Automation Anywhere bot development...
...competencies in Linux/UNIX platform support. Knowledge of Shell scripting / Python/Ansible will be a plus. Excellent understanding of ITSM\ITIL processes and certification will be added advantage. Good communication, team building, and interpersonal skill are mandatory. Knowledge...
...problem-solving skills across applications and database technologies
Previous experience supporting cloud hosted applications.
Strong ITSM background and understanding of best practices related to incident, change and problem management
Technical background in database...