Average salary: Rs1,003,300 /yearly
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...Experience with Cloud environments.
Experience with Content Guru as provider will be a plus
At least 3 years’ experience in contact centre systems analysis, ideally in designing contact centre services, processes and environments
Experience in working with global...
Rs 4 - 6 lakhs p.a.
...improving products or processes, to ensure we deliver for our customers. Person Specification Prior Front facing Call Centre/In house contact centre experience Adept in customer interaction and exception handling Should have proper diction and command on English language...
Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre...
...Requirements
SKILLS AND QUALIFICATIONS:
~ At least one year of working experience in IT.
~ Tier 2 or Tier 3 Contact Center Engineer
~ Knowledge of Network cabling and cable management
~ Experience configuring router and firewall appliance...
...Businesses. Main focus is on transformation of customer treatment processes into the group standard and provisioning of a high-quality contact center support service to our local entities (Business Units, BUs) wolrdwide. The GCC Contact Center Operations Team Lead manages...
Job Description :
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (costs, customer service metrics etc.)...
...with Project/Enhancement Teams to Review, Transition for Run Team.
Requirements:
Up to 7 years of IT experience & 5+ Years on Contact Centre applications in banking/financial services industry. Knowledge on Avaya Contact Centre solution is preferred.
Good hands-on...
...strengthening our dedication to leave the world better than we found it.
We are looking for passionate engineer to join the team transforming Contact Center Platform, partnering with highly skilled global and regional colleagues, in a fast paced and exciting environment. Join us and...
...Assistant Vice President – Contact Centre Analytics - INS023267
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial...
Responsibilities:
Will perform pre-sales.
Collaborate with stakeholders to understand and analyze business requirements, ensuring a clear understanding of the problem or opportunity.
Develop and oversee the creation of high-level solution architecture, ensuring alignment...
...mins walking from Dadar railway station. ) Expectation : in the sequence of priority - Min 5 years of Prior experience of working at a Contact Centre/BPO. - Min 3 yrs of experience in a leadership role, monitoring performance and coaching the team/managing operations. -...
Responsibilities:
Leads and develops technical sales efforts for key accounts
Provides ongoing support to clients after projects have been completed
Handles consultative functions to customers in technical operations in terms of designing and
implementing network...
...responsible for making outbound calls to assist with the completion of incoming
calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated
calls and takes full ownership of inquiries through troubleshooting, researching, decision-...
...market leading international higher education research and search platforms.
We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development maintenance and optimization of our global platform(s). The Global...
...PD-Contact Centre - CPG047716
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an...
Overview:
Key Responsibilities:
You will be required to answer all types of customer contacts including inbound calls, faxes, mail, and e-mails presented from all sources and across several skillsets within defined SLA’s achieving all personal and team KPI’s and targets....
~ Job Title – RESOLUTION SPECIALIST, CONTACT CENTER
~ Position Level – K
~ Work Location – Bangalore
~10 months – 3 Years of relevant customer service experienc e
~ Shift : Night Shift ( Permanent ) Resume shortlisted candidates will be invited for the Face to...
We are looking for a proactive team leader for the outbound insurance sales process.
Incumbent will be responsible for calling prospective clients & selling them the
various insurance products
Handle & mange sales team & respond to leads for general insurance...
Rs 14 - 22 lakhs p.a.
...HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )...
...Principal Consultant - Contact center BA - ITO079678
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
