Average salary: Rs292,426 /yearly
More stats Job Title: SPE/SME for webchat
Reporting to: Team Leader
Objectives
Email Management team is part of customer service function of Mortgage servicing.
Associates in this team, respond to customer inquiries ...
...for the International Voice Process only for an immediate joiner Roles & Responsibilities : - The candidate has to Support through Voice/Chat. - The candidate has to respond to customer complaints professionally. - The candidate has to resolve complaints successfully with...
...equipment’s to keep track of each of their proper functioning and upkeep
# Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
#
#
~ Perform root cause analysis of the tickets...
...Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution...
...equipment’s to keep track of each of their proper functioning and upkeep
# Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
#
#
~ Perform root cause analysis of the tickets...
...problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network....
...1.Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
2.Support end-user devices/peripherals...
...Graduate (Any Discipline)
• Freshers are eligible
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric...
...market feedback.
Handle US clients effectively, proactively addressing customer issues.
Provide support through voice, email, and chat processes.
Escalate unresolved problems to the appropriate internal teams, including software developers.
Work in US shift...
...written English & Hindi and with neutral English accent.
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach...
...Responsibilities:
Customer Interaction: Respond to customer inquiries and issues through various communication channels, including email, chat, phone, and social media. Provide them with tips on best practices, samples, and hand-hold on the implementation of a solution if...
...responsible for:
Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat.
Perform troubleshooting using different diagnostic techniques.
Troubleshoot, diagnose, and resolve technical hardware and/or...
Rs 25000 - Rs 30000 per month
...Excellent customer service abilities
Roles and Responsibilities
Provide technical support to customers via phone, email, or chat
Assist customers in troubleshooting technical issues
Collaborate with the technical team to resolve complex problems
Ensure customer...
...user journeys to develop consumer-facing Chatbots with distinct personality, character, and human-like interactions.
Design and test chat conversation flows, and user journeys tailored to different bot personas.
Employ creative thinking to conceptualize engaging...
...Artificial Intelligence (AI) and Machine Learning (ML) algorithms to develop solutions for automated document processing and customer service chat bots. Your focus will be managing a diverse AI team and developing the best fit solutions leveraging Large Language Models (LLMs) and...
...process to release a functional, performant and secure application on a regular basis.
Experience in the healthcare industry and/or chat applications is preferred.
Agility and ability to adapt quickly to changing requirements and scope and priorities.
Education and...
...Support Duties:
Address customer inquiries and concerns regarding insurance policies, billing, and coverage via phone, email, and live chat.
Provide accurate and timely information to customers, helping them make informed decisions about their insurance needs.
Retain...
...customized platform streamlines the process of searching and applying to universities worldwide. Real-time tracking of applications, live chat support with application experts, and a 'one application' feature make the experience seamless from start to finish.Job Description :As...
...Scope of work falls under Digital Marketing and Ads which includes providing technical troubleshooting for customers (B2B) via Email & Chat medium.
Job description
Qualification: Any Bachelor's degree
Required :
~1-2 years of experience in Digital Marketing...
...objectives
Do
# Be responsible for primary user support and customer service
# Respond to queries from all calls, portal, emails, chats from the client
# Become familiar with each client and their respective applications/ processes
# Learn fundamental operations of...
Rs 2.5 - 3 lakhs p.a.
...Hyderabad
Training Duration: 2-3Week
Key Responsibilities:
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer...
...enhancements or changes and product pricing, and resolves return credit problems. Receives customers' requests by telephone ,email or chat analyses requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper...
...teams.
3. Proficient in project management software and tools.
4. Familiarity with the latest educational tools and tech trends, e.g. Chat GPT, etc.
5. Strong foundational knowledge in Fundamentals ( HTML, CSS, JavaScript, Java)
6. Familiarity with Programming concepts,...
...is in search of an M365 Administrator . In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the M3...
...limited to internet connectivity, email, application errors, and more.
issues for clients via phone, or electronically via email or chat.
tickets received to ensure tickets have required information.
to escalate tickets as needed while providing great customer service...
Rs 2.5 - 3 lakhs p.a.
...technical support tools and systems
Roles and Responsibilities
Provide technical assistance to customers via phone, email, or chat
Troubleshoot and resolve technical issues
Document customer interactions and solutions
Collaborate with the technical team to...
Rs 3 - 3.5 lakhs p.a.
...Excellent Troubleshooting abilities
Roles and Responsibilities
Provide technical support to customers via phone, email, or chat
Troubleshoot and resolve technical issues effectively and efficiently
Collaborate with internal teams to ensure prompt issue resolution...
...Artificial Intelligence (AI) and Machine Learning (ML) algorithms to develop solutions for automated document processing and customer service chat bots. We are looking for AI Prompt Engineers with strong engineering, full stack expertise to build the best fit solutions leveraging...
...Responsibilities
The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility...
...Who You Are:
This position will be Remote, but you will be working closely with the United States and Canada teams through video chat, instant messaging, e-mail, phone, and our software. It is essential that you have excellent communication skills in English, both written...
Remote job