Average salary: Rs549,999 /yearly
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Rs 5 - 9.5 lakhs p.a.
...Key Responsibilities: Handle inbound and outbound voice calls efficiently. Provide excellent client interaction and support. Manage... ...professionally. Maintain high quality of service aligned with process standards. Collaborate with team members and adhere to...CallOrcapod Consulting Services
Punea month ago- ...Job Description- Process Manager Customer Operations Prepares performance reports by collecting, analyzing, and summarizing... ...enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews...Call
eClerx Investments Ltd
Pune11 days ago - ...Inviting applications for the role of [ Process Developer ], [ Accounts Payable - Invoicing ]! In this role we are looking for someone... ...agreed with the customer ~ Follow up with requisitions (via calls/emails or tickets ) to solve invoice issues as per the AP guideline...CallFlexible hours
Genpact
Pune21 days ago - Job Description Voice Process Executive Gallagher is Hiring for Voice Process** • Excellent Communication Skills • Handling Customer Enquiries, Support request via call • Experience - 1 year to 2.5 years • Qualification - Any Graduate • Shifts - US shifts • Work Mode...CallHybrid workWork at officeWork from homeUS shiftShift work
- ...Job Title: Process Trainer – BPO Sector Location: Pune (Onsite) Experience: 3+ years in BPO Process Training (any domain) Job... ...Assess trainees' performance through tests, role-plays, and live call monitoring. Work closely with Operations, Quality, and HR teams...Call
r3 consultant
Pune12 days ago Rs 3 - 6 lakhs p.a.
...Description We are looking for a Process Associate to join our dynamic team, handling voice and non-voice processes. The ideal candidate... ...satisfaction. Responsibilities Handle inbound and outbound calls with customers to assist with inquiries and provide support....CallLocal areaCross Country Infotech Private Limited
Pune7 days ago- ...accounting team on financial reporting and daily activities Processing and Authorising of treasury payments Reconciling bank deposits... ...variances in a timely manner To handle client/bank representative calls by answering queries raised Qualifications: Education:...CallFull timeFlexible hours
- ...Quality Analyst-Voice process Location: Hinjewadi, Pune Roles and Responsibilities: ● Develop and maintain internal support and call center quality standards ● Review a subset of sales agents' interactions (calls, emails, chats, etc.) ● Provide meaningful and constructive...Call
r3 consultant
Pune19 days ago Rs 1 - 4 lakhs p.a.
...Here's a comprehensive Job Description (JD) for a Voice Process Executive , with skills separated by commas, specifically for the Hyderabad... ...service and support primarily through inbound or outbound phone calls. This role involves handling customer inquiries, resolving issues...CallGhrs Training
Pune12 days ago- ...achieving sales quality SLAs and performance targets. Conduct sales call monitoring / audits as per defined sample size, scorecards, and... ..., risks, and improvement areas. Ensure adherence to sales process guidelines, regulatory standards, and client-defined quality parameters...Call
WNS Assistance
Pune1 day ago Rs 3 - 6 lakhs p.a.
...Description We are looking for a Process Associate - Voice to join our dynamic team in India. The ideal candidate will be responsible for... ...handling different topics. Achieve performance metrics such as call handling time, customer satisfaction scores, and resolution rates...CallLocal areaFlexible hoursCross Country Infotech Private Limited
Punea month ago- ...The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions... ...: Independently handle clients and client calls establish self as a valued partner. Escalate issues to client...Call
eClerx Investments Ltd
Pune11 days ago Rs 6 - 9 lakhs p.a.
...Associate Process Manager Roles & responsibilities: Performing the due diligence on new Clients, requesting the KYC information, documentation... ...attention promptly Independently handle clients and client calls establish self as a valued partner Help knowledge management...CallEclerx
Pune12 days ago- ...Customer Operations Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Location- Pune Shift Timings Flexible... ...present regular reports on contact centre performance, including call volume, response times, and customer satisfaction. Use data...CallFull timeFlexible hours
eClerx Investments Ltd
Pune11 days ago - ...Job Description Job Description- Process Manager Customer Operations Prepares performance reports by collecting, analyzing, and summarizing... ...of any major incident Manage client MBR/QBR deck, client calls and reviews About The Team eClerx is a global leader in...CallWorldwide
eClerx
Pune27 days ago - Job Title : Senior Process Manager – Customer Operations (Chat & Voice) Location: (on- site), Pune, India | Full time role Shift: Flexible... ...client interactions including reviews, audits, and governance calls (MBRs/QBRs) Coach and mentor Team Leads and frontline teams to...CallFull timeFlexible hours
work force nexus
Pune1 day ago Rs 0.5 - 2.5 lakhs p.a.
...Role - Customer support , Voice process Experience - Freshers Location - Bangalore, Pune, Mumbai, Noida, Kolkata & Gurgaon Notice... ...please find the JD, Key Responsibilities Handle customer calls professionally and efficiently. Resolve customer queries, complaints...CallImmediate startShift workNight shiftTeamlease Digital Private Limited
Pune5 days ago- .... You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The... ...Word and MS Excel. Independently handle clients and client calls establish self as a valued partner Escalate issues to client...Call
eClerx Investments Ltd
Pune11 days ago Rs 5 - 5.5 lakhs p.a.
...Service Desk (L1) / Technical Support Role: Service Desk (L1) / Process Executive Experience: Minimum 1 Year in Service Desk /... .... Key Responsibilities: Provide L1 technical support via Calls, Emails, Chat & Tickets Handle issues related to Password Reset...CallWork at officeRemote jobShift workGhrs Training LLP
Punea month ago- ...Quality Analyst with strong exposure to banking customer support processes (voice + non-voice). The role involves monitoring interactions, identifying... ...and regulatory guidelines. Key Responsibilities Conduct call audits, email/chat evaluations, and case reviews for the blended...Call
selections hr services private limited
Pune1 day ago - A Process Trainer is responsible for designing and delivering comprehensive training programs, ensuring seamless knowledge transfer through... ...resolution skills for better customer interactions. Mock Call & Role-Play Sessions: Conduct interactive activities to develop practical...CallTraineeshipFlexible hours
tattva cx llp
Pune5 days ago - ...incorporating industry insights into modules, and contributing to process enhancements. Your expertise ensures our workforce stays abreast... ...largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver...CallWorldwide
eClerx
Pune13 days ago - ...Customer Operations Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings... ...Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience...CallFull timeFlexible hours
eClerx Investments Ltd
Pune11 days ago Rs 9.6 lakh p.a.
...Job Title: Team Lead / Manager – US Insurance Voice Process Job Summary We are seeking an experienced and results-driven Team... ...Responsibilities Lead, mentor, and manage a team handling inbound/outbound calls related to US insurance (Health, Life, or Property & Casualty)....CallFull timeWork at officeImmediate start- ...APM-Ops Chat As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by... ...Analyze call centre data and trends to identify opportunities for process improvements and optimization. Conduct regular performance...CallShift work
eClerx Investments Ltd
Pune11 days ago Rs 5 - 10 lakhs p.a.
...effective foundation for future growth. Taking weekly and monthly calls with clients to understand the expectations from the teams and... ...and drive continuous improvements and initiatives in the process. Coach & mentor Team lead enabling them to manage effectively....CallBlack Turtle
Pune14 days agoRs 2.5 - 8.5 lakhs p.a.
...looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- Barclays - U.K / JP Morgan / Tc$ /... ...* Telephonic Interview * Fixed Shift / Weekend 's Off * Call or WhatsApp Kabir (***) ***-**** TOP 45 BPO / KPO JOBS AVAILABLE...CallImmediate startWork from homeUS shiftShift workDay shiftExplore360 HR Solutions
Punea month ago- Job Title : Senior Process Manager – Customer Operations (Chat & Voice) Location: (on- site), Pune, India | Full time role Shift: Flexible... ...Manage client interactions, reviews, and governance calls (MBRs/QBRs) Monitor and analyze performance data to drive continuous...CallFull timeFlexible hours
work force nexus
Pune1 day ago - ...onLinkedInXYouTube andFacebook. Inviting applications for the role of Process Developer Payments & Helpdesk This position will be aligned... ...Tax Sourcing Accounting). Responsibilities Taking calls & provide resolutions to Suppliers queries and discrepancies....CallFull time
Genpact
Punea month ago - ...responsibility beyond the assigned work area is a plus. Loans- Associate Process Manager-Responsibilities Assisting analysts/senior analysts... ...(daily/weekly/monthly) Managing Daily/Weekly/Monthly calls with the client Mentoring & grooming of new/existing team members...CallWorldwide
eClerx Investments Ltd
Pune8 days ago
