Average salary: Rs873,884 /yearly
More statsSearch Results: 7 vacancies
...hardware and software applications. Following are some duties and responsibilities that they may need to perform :- Addressing user tickets for issues regarding hardware, software, and networking.- Assisting customers through installing applications and computer peripherals...
...technical support to CloudKaptan employees.- Research, resolve, and respond to inquiries received via web chat, telephone calls, email, and ticketing system, all in a timely manner, in accordance with team standards.- Diagnose and troubleshoots end user computing problems including...
...the Software Delivery Managers of the R&D groups. 3. Work closely with Tier 1 and Tier 2 Customer Support teams to help them expedite ticket resolution, sharing knowledge and experience. 4. Understand customer use cases to be an effective liaison between R&D and customer to...
...professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone...
...review.
Creating a Monitoring report.
Resolving issues identified in Monitoring.
Identifying product enhancement and raising tickets.
Highlight CERSAI related concerns to CKYC and take follow-up for the same.
Handling client meetings when asked by clients....
...bugs in our solutions, suggest resolution and maintain testing schedules for the same.
Responding to customer support department’s tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via...
...documentation is available for all database processes.- Must have experience in operations support and contributed in Incident, Change, Problem tickets/management.- Backup, restore recovery using Datapump or RMAN.- Installation and troubleshooting in RAC and Grid.- Lifecycle...
