Customer Success Principal Analyst Job Description Template
Our company is looking for a Customer Success Principal Analyst to join our team.
Responsibilities:
- IT-Software / Software Services;
- Industry;
- Occasional support for marketing events such as trade shows as needed;
- Provide functional expertise for business processes (such as ITIL);
- Support ongoing customer account/relationship management to increase customer satisfaction;
- Deliver product features to the customer and manage customer expectations and improve customer satisfaction.
Requirements:
- IT-Software / Software Services;
- Industry;
- Flexibility and willingness to step outside of traditional roles as needed in a startup environment;
- ITIL certification preferred;
- 6+ years of experience in Business analytics solutions;
- Strong listening and communication skills (written and spoken);
- 2+ years of experience with ITIL processes desired;
- Hands-on experience with BI tools a plus;
- Understanding of BI/DW/Analytics technologies is critical to success of the position.