Storage Administrator Job Description Template
Our company is looking for a Storage Administrator to join our team.
Responsibilities:
- Reply to customer request via ticketing system;
- Provision and deprovison backups agents;
- TSM manager;
- Provide backup reports to customers on request;
- Identify and implement day-to-day process improvements;
- Provision and deprovison SAN customers;
- Installs and upgrades; SAN migrations;
- Resolve any outstanding missed and failed backups;
- TSM agent migrations and upgrades;
- Daily focus between backups and storage is around 80 % time on backups and 20 % on SAN;
- Verify that backups run successfully overnight;
- Implement exclusions;
- Provide performance reports to customers on request.
Requirements:
- IBM Storage-L2 (Mandatory);
- High sense of ownership while seeing tasks through to completion;
- Excellent customer service skills;
- Self motivated to continuously learn and keep up with storage industry developments;
- Build relationships with our customers in order to understand and support their business needs;
- Able to deal with difficult clients;
- Properly articulate ideas, suggestions, and provide positive and constructive feedback;
- High sense of professionalism and positive attitude;
- Work independently, without direct supervision;
- Manage and prioritize multiple activities and projects;
- Excellent and effective communication and interaction skills, both with customers and team members;
- Positive attitude;
- Excellent organization and follow-up skills;
- Work effectively with all departments to achieve common goals.