DevOps Manager, Service Cloud Digital Engagement

DevOps Manager, Service Cloud Digital Engagement Job Description Template

Our company is looking for a DevOps Manager, Service Cloud Digital Engagement to join our team.


  • Monitoring and alert systems;
  • Lead the development of tools and frameworks including Continuous integration/continuous delivery pipelines;
  • Automation testing framework;
  • Coordinate troubleshooting and resolution of issues in our development, test, and production environments;
  • Collaborate with key leads across the organization to capture feedback and plan work;
  • Operations support.


  • Experience with elastically scalable, fault tolerance and other cloud architecture patterns;
  • 5+ years of Systems/Applications automation in 24×7 Production Services environments;
  • Knowledge on services deployment architecture and experience with load, performance and system resiliency testing tools and frameworks;
  • Working experience with monitoring tools such as Instana, ELK, PagerDuty, Sumologic, New Relics, Grafana;
  • 5+ years experience leading software development projects with a distinguished track record on technically demanding projects;
  • 5+ years hands-on experience in the areas of DevOps, releases, and systems administration;
  • 3+ years of operating in internal data centers and Public Cloud (AWS, GCP, Azure, etc.) environments;
  • 3+ years of experience building and managing teams;
  • Deep knowledge with deployment and IAC tools such as Git, Jenkins, Docker, Chef/Puppet, Terraform, Spinnaker;
  • Experience with Agile development methodology.

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