Associate Systems Engineer Job Description Template
Our company is looking for a Associate Systems Engineer to join our team.
Responsibilities:
- Recreates, identifies and provides input on unique or recurring customer problems. Monitors and tracks issues to ensure accurate resolution;
- VPN Administration and configuration;
- Basic Networking and windows administration knowledge and hands on experience;
- Responds to customer technical problems/issues related to hardware, software and networking;
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts;
- Owns customer issues from beginning to resolution (handles in place);
- Backup and storage basic understanding;
- Assists customers by diagnosing problems and providing resolutions for technical and service issues;
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions;
- Routing and Switching;
- Perform tasks as identified in a daily task list;
- Hands on experience on the SQL administration;
- Pre sales calling experience.
Requirements:
- Education / Teaching / Training;
- Industry.