Associate Systems Engineer

Associate Systems Engineer Job Description Template

Our company is looking for a Associate Systems Engineer to join our team.

Responsibilities:

  • Recreates, identifies and provides input on unique or recurring customer problems. Monitors and tracks issues to ensure accurate resolution;
  • VPN Administration and configuration;
  • Basic Networking and windows administration knowledge and hands on experience;
  • Responds to customer technical problems/issues related to hardware, software and networking;
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts;
  • Owns customer issues from beginning to resolution (handles in place);
  • Backup and storage basic understanding;
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues;
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions;
  • Routing and Switching;
  • Perform tasks as identified in a daily task list;
  • Hands on experience on the SQL administration;
  • Pre sales calling experience.

Requirements:

  • Education / Teaching / Training;
  • Industry.