Software Support Executive Job Description Template
Our company is looking for a Software Support Executive to join our team.
Responsibilities:
- Maintain policies and procedures when working with clients and provide appropriate information;
- Be able to understand nature of client issues and resolve them in timely and efficient manner;
- Self motivated and be team player;
- Responsible for resolving client issues via Live Chat, Email, Phone and Remote software;
- Collaborate with team members on knowledge transfer, procedures and standards;
- Maintain accurate records of daily communications and issues resolve.
Requirements:
- Should be good to check the software/understand customer queries;
- Response to customer queries by e-mail, chat or telephone;
- Installation/Training of the software at client side or on call;
- Should be open to work in night shifts;
- Strong verbal and written communication skills in English;
- Should be good in Desktop Support;
- Self motivated and team player;
- Excellent attendance and punctuality;
- Can arrange and show the demonstration at client side;
- Excellent customer service skills;
- Can travel all over India;
- Good computer knowledge;
- Identify needs and conduct/recommend training as needed;
- Submission of Daily/Weekly or Monthly support activity to the Senior.