Senior Technical Support Engineer

Senior Technical Support Engineer Job Description Template

Our company is looking for a Senior Technical Support Engineer to join our team.


  • Work directly with customers via phone and trouble tickets to resolve hosting service related issues;
  • Write technical articles for the knowledge base;
  • If you prove yourself to have the managerial abilities, you will be act as supervisor / team leader for a shift/team;
  • Troubleshooting, diagnosing and resolving technical issues raised by the end users over our client’s ticketing system or chat;
  • Act as mentor for Level I staff.


  • B.Tech / B.E in Computer Science / IT / ECE;
  • Good understanding of netfilter/iptables;
  • Nice to have experience with Apache, Litespeed, CentOS, Nagios, Cacti, DNS, hosted services, MySQL, R1soft, WordPress, cPanel;
  • Strong written communications skills in English language;
  • Certifications like RHCE, CCNA, MCSE, MCP, RHCT etc are preferable;
  • Windows/Linux/Unix system administration skills;
  • Knowledge of relational databases including a database query language;
  • Prefer some programming experience (particularly Bash, Shell, Perl, Python, PHP, HTML, MySQL);
  • Excellent customer management and communication skills;
  • Good knowledge in Web Servers, NFS, DNS, NIS, MTAs;
  • Good knowledge on shell scripting;
  • TCP/IP networking & troubleshooting;
  • Good knowledge of network design – Working with Firewalls, DNS, Load Balancers;
  • Hands on experience with control panels like cPanel, Plesk, Ensim, H-Sphere, Direct Admin, dotNetPanel etc;
  • Min 2 years experience as a technical support engineer.