Avera ERM Consultant

Job Description – AVEVA ERM Role Title: AVEVA ERM Support Analyst Level: L1 / L2 (based on experience) Experience: 2–15 years Location: Pan India Role Summary We are looking for an AVEVA ERM Support Analyst to provide application operations and first‑level to second‑level support for AVEVA Enterprise Resource Management (ERM). The role involves incident handling, user support, monitoring, and coordination with L2/L3 teams to ensure smooth application operations. Key Responsibilities Act as the first point of contact for AVEVA ERM application issues and service requests Log, track, and manage incidents and requests in the ticketing system Perform initial troubleshooting and resolve standard application issues within SLA Escalate complex issues to L2/L3 teams with complete analysis and documentation Support users with access issues, navigation, data entry, and standard ERM workflows Monitor application jobs, interfaces, alerts, and data synchronization Perform routine health checks and basic validations Coordinate with business users and technical teams for issue resolution Prepare status updates, incident reports, and basic documentation Participate in KT, transition, and knowledge‑sharing sessions Required Skills Working knowledge of AVEVA ERM (Enterprise Resource Management) Understanding of ERM / ERP application support processes Experience with incident, problem, and request management Familiarity with ticketing tools (ServiceNow, JIRA, Remedy, or similar) Good analytical and troubleshooting skills Strong communication and documentation skills