ManageEngine ServiceDesk Plus Developer/Administrator - ITSM Solutions
Sysmind Tech PVT LTD
Job Title : ManageEngine ServiceDesk Plus Developer / AdministratorExperience : 4 - 6 YearsLocation : OpenWe are looking for an experienced ManageEngine ServiceDesk Plus Developer/Administrator with hands-on expertise in implementing, configuring, and supporting enterprise ITSM solutions.Key Responsibilities :- Configure, customize, and administer ManageEngine ServiceDesk Plus to support business and IT operations.- Design and implement end-to-end ITSM processes aligned with ITIL best practices.- Develop workflows, automations, scripts, and system integrations to meet business requirements.- Manage platform configuration, maintenance, upgrades, and performance optimization.- Customize out-of-the-box features and implement enhancements to improve service delivery.- Collaborate with stakeholders to gather requirements and deliver scalable ITSM solutions.- Troubleshoot application issues and ensure platform availability and reliability.Required Skills :- 4 - 6 years of hands-on experience as a ManageEngine ServiceDesk Plus Developer/Administrator.- Strong knowledge of ITSM processes and ITIL framework.- Experience in platform configuration, customization, workflow automation, and scripting.- Hands-on experience with system integrations and API-based connectivity.- Strong analytical, troubleshooting, and communication skills.Primary Skills : - ManageEngine ServiceDesk Plus- ITSM- ITIL- Automation- Scripting- System Integration (ref:hirist.tech)
Vacancy posted 6 days ago
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