Client Service Specialist

Job Description

Enable clients to trade cleared products globally by delivering reliable margin, collateral, and settlement support across exchanges and CCPs.
Drive a strong client service and controls culture through accurate execution, break resolution, and continuous improvement.

As a Client Service Specialist within Equities Operations – Global Clearing Operations, you support Futures & Options and OTC cleared derivatives by managing collateral movements and settling margin obligations across clients and Central Counterparties. You execute cash funding, FX processing, reconciliations, and break resolution while ensuring timely settlements and preventing deficits. You maintain a controlled environment through procedure adherence, issue escalation, audit support, and participation in process improvements and strategic STP initiatives.

Job Responsibilities

• Manage client collateral and monitor movements across cash, securities, and letters of credit to support margin obligations.
• Respond to client margin settlement requests by comparing to exposure and agreeing amounts and eligible assets to be moved.
• Settle trades and margin obligations with exchanges, clients, and CCPs, following up on failed settlements to closure.
• Fund exchange cash accounts and process client FX transactions accurately to meet daily cutoffs.
• Prevent payment-driven deficits by monitoring balances and coordinating resolution of counterparty issues and breaks.
• Reconcile cash/collateral records, resolve discrepancies, and support reporting and root-cause analysis for recurring issues.
• Improve controls and processes by updating procedures, supporting audits/investigations, and contributing to STP and change initiatives.

Required qualifications, skills and capabilities 

• Operations experience in OTC derivatives and/or Futures & Options, or similar clearing/markets operations background
• Working knowledge of client service, cash funding, global settlements, and reconciliations
• Strong analytical/problem-solving capability with high accuracy, attention to detail, and strong Excel and core systems proficiency
• Strong communication skills, ability to work to strict deadlines under pressure, and confidence to challenge when controls may be compromised

Preferred qualifications, skills and capabilities 

• Experience supporting collateral types and workflows (cash, securities, letters of credit) and non-cash collateral settlements
• Experience handling operational investigations, audit requirements, and procedure governance in a controlled environment
• Demonstrated experience driving process improvements and supporting strategic STP initiatives and complex change requests
• Interest or hands-on exposure to digital automation tools su ch as Alteryx

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.