Sales Account Manager - Internal Sales

Job Description: Key Accounts Manager

Position: Key Account Manager

Experience: 6-8 Years

Department: Sales Employment

Type: Full-Time

Job Summary

We are looking for a proactive and detail-oriented Sales Coordinator to support our sales team by managing client communication, coordinating internal processes, tracking sales performance, and ensuring seamless collaboration across departments. The ideal candidate should have excellent communication, organizational, and analytical skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities :

Client Coordination

• Communicate with clients via phone, email, and virtual or in-person meetings to address inquiries and ensure excellent customer service.
• Build and maintain strong client relationships by responding promptly to requests and providing timely updates.
• Schedule meetings and coordinate follow-ups between clients and the sales team.

• Collect, consolidate, and maintain daily sales reports from the sales team.
• Track sales performance and prepare MIS reports, dashboards, and performance summaries for management.
• Analyze sales data and provide actionable insights to support business decisions.

• Prepare customized proposals, quotations, and presentations based on client requirements.
• Ensure all sales documentation is accurate, professional, and aligned with company standards.
• Maintain proper records of client communications, proposals, and sales activities.

• Conduct induction and onboarding sessions for new sales team members.
• Assist in organizing product and process training to enhance team knowledge and performance.
• Ensure team members are updated on new products, policies, and sales processes.

• Monitor individual and team sales performance against assigned targets.
• Coordinate with the Sales Manager to assign and track sales targets and projections.
• Highlight performance gaps and recommend corrective actions.

• Provide operational and administrative support to the sales team.
• Resolve day-to-day coordination issues and ensure smooth execution of sales activities.
• Assist in managing client escalations and internal communication.

 Maintain a healthy sales pipeline by coordinating with the sales team for timely follow ups.  Update CRM and lead management systems with accurate information.

Cross-Functional Coordination

• Coordinate with the Operations and Accounts teams to ensure smooth client onboarding and project handovers.
• Facilitate effective communication between departments to ensure timely delivery and client satisfaction.
• Manage internal handovers to operations or product teams based on client requirements.