Manager- Client Servicing

Manager- Client Servicing

Start Date

Starts  Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

2 year(s)

2 year(s)

Apply By

Not Provided

Posted few hours ago

Job

Be an early applicant

About the job

Job Title: Manager- Client Servicing

Experience: 2+ yrs

Location: Delhi

Position Objective

• Handle 2 or more Key accounts
• Generate and handle 1 or more key business independently
• Team management Nurture and Grow a team and be responsible for the team and their targets
• Handle Special projects for Phase1

Business Responsibility

• Front end clients, anchor key accounts, develop new business relationships, generate and negotiate new income for Phase 1 to an agreed annual target
• Handle special projects end to end
• Understand Client requirements, modification instructions, project brief & event objectives
• Negotiating with clients & closing the deal
• Act as a bridge between the Client and the Operations & Creative teams
• Ensure the prompt and systematic servicing of all business enquiries
• Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events
• Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business.
• Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target
• Take empowered decisions regarding your team as well as business negotiations.
• Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.

Client Management

• Understands customer requirements and provides timely solutions accordingly
• Build innovative strategies to retain key clients
• Map key accounts periodically to ensure sustained focus on key account retention.
• Handle escalations and delivery turnaround time appropriately
• Ensuring 100% Client satisfaction in every project execution
• Leverage on client feedback and ensure continuous reinvention

Talent Engagement and Development

• Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment
• Provide support and guidance to team members
• Actively participate in performance evaluations and feedback sessions
• Conduct skip level meetings with the team

Key Attributes

• Strategic and commercial attitude towards marketing and client servicing
• A professional appearance and the social skills necessary to deal with a range of clients
• Self confidence and stature to represent Phase 1 on a senior level
• Ability to prioritize work under pressure with good time management
• Energetic team player with high level of adaptability and enthusiasm
• Staff management skills and the ability to motivate and develop individuals and team
• Willingness to work flexibly
• Good judgment and decision making capabilities
• Passionate about Events and entertainment in general
• Excellent written and verbal communication

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 2 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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