Hotel and Restaurant Supervisor

Assistant Restaurant Manager – Centro Hotels Location: Pune, India

About Us: Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Café, a plant-forward café and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services.

The Assistant Restaurant Manager will be responsible for ensuring smooth operations at Chirp Café , in-room dining services , and assisting with Bloom Events and Outdoor Catering . This role requires excellent organizational skills, attention to detail, and the ability to manage teams while ensuring top-notch guest service. The ideal candidate will work closely with the Restaurant Manager and Event teams to maintain service excellence and achieve business goals.

Chirp Café & In-Room Dining:

Daily Operations: Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders.

Team Management: Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards.

Customer Experience: Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary.

Inventory & Stock Management: Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining.

Health & Safety Compliance: Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas.

Event Assistance – Bloom Events & Outdoor Catering:

Event Support: Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management.

Outdoor Catering: Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly.

Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services.

Onsite Supervision: Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans.

Event Feedback: Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team.

Staff Training & Development:

Training Programs: Assist in the development and implementation of training programs for service staff to ensure consistency in service quality.

Team Mentorship: Act as a mentor for the café, in-room dining, and event service teams, encouraging professional growth and development.

Performance Evaluation: Monitor staff performance and provide feedback to help the team meet service standards and continuously improve.

Financial Management: Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Café, in-room dining, and event operations.

Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team.

Guest Relations & Cross-Promotion:

Guest Engagement: Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services.

Promote events, catering services, and in-room dining offers to café and hotel guests, ensuring integration across different hotel services.

Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience.

Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a café, hotel, or event setting.

Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously.

Proficiency in inventory management and familiarity with point-of-sale (POS) systems.

Knowledge of health and safety regulations and food hygiene standards.

Flexibility to work evenings, weekends, and holidays based on event and service requirements.

Competitive salary and benefits package.

Opportunities for growth and professional development within SARC Hospitality.

Employee discounts on dining and events at Chirp, Bloom Event Space, and Centro Hotels.

The chance to be part of a team that is setting new standards in hospitality in India.