Workforce management jobs in India

 ...DESCRIPTION The OPTIMA team is seeking a Capacity Planning and Workforce Managers to establish and lead the team in OPTIMA. OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's... 

 ...Your New Role : This role leads a mix of critical components, managing, IT support services , Global Service Desk , with ability to...  ...Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around... 

 ...end WFM process. Roles and Responsibilities: 1. Ensure agents adherence are met - Use Nice WFM and Genesys (Pure cloud) to manage all queues to provide direction to the respective LOB’s in order to effectively communicate to the leadership to maintain the agent’s... 

 ...employee availability to create efficient and effective schedules Workforce Optimization: • Optimize workforce utilization by balancing...  ...controlling costs Schedule Adherence: • Monitor and manage employee adherence to assigned schedules • Track attendance, breaks... 

 ...Understanding of operational process, logical thinking, reporting and analysis Should be open to change, Multi-tasking skills Team management Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management... 

 ...An WFM provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates,  Need to take care Short term Forecasting, Scheduling and Capacity Planning for the... 

Hi, we're Oscar. We're hiring a Workforce Management Specialist to join our Provider Operations team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of... 

Experience- 3-8 years Location- Hyderabad Role- WFM/RTA Executive Candidate should be from Telecom/E-commerce or banking background Should know basic of WFM like, SLA, shrinkage, attrition, Expiry/ABN, Forecast deviation etc calculations Should be good in excel...

 ...Job Purpose The Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization. This position requires a combination of analytical, strategic, and managerial skills to oversee various aspects of capacity... 

 ...development opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities As a Workforce Management Professional-Staffing, Working towards the fulfilment of demand from project by assigning right resource at right time, with... 

 ...transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager (PM) who is passionate about Operations, has bias for action, and has experience leading multi-organizational projects. Being part... 

 ...Position Statement: The resource will be part of the resource management function at a strategic level, ensuring optimal allocation and utilization of resources to meet business objectives. This role includes forecasting, budgeting, managing utilization thresholds, bench management... 

 ...Benefits and Payroll services to small and medium-sized businesses. PrismHR is bringing a time and attendance product – PrismHR Workforce Management -- to market. This role’s primary responsibilities are to assist our client users with questions and issues pertaining to this... 

Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to... 

 ...Required 2 Years experience in Workforce Management (Scheduling, Capacity Planning, RTA, WFM, MIS) CTC: 6 LPA + 50K Allowances Notice- Immediate -15 Days Qualification-Graduate Location- Pune & Bangalore Shifts- 24/7 WFO CONTACT: HR Mayur hidden_mobile... 

 ...experience in the design, development and implementation of strategic workforce planning, scheduling, RTM and reporting with a very strong...  ...levels, optimize customer satisfaction developed project management skills and proven ability to deliver organizational projects within... 

 ...are released on time and with accuracy by maintaining tracker. Managing a team   who generates and distribute management reports in accurate...  ...in own function/ client organization - Competent Workforce Intelligence – Understanding of workforce trends on skills (new... 

Job Role: Head Workforce Management.  Highlights of this role- Workforce Planning – Build a workforce ( Insider and Business Associates) plan along with Operations team basis business deliverables each month, keeping the organization P&L in mind. Workforce Pool – Build... 

 ...communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive... 

 ...Company. The client is an American multinational telecommunications conglomerate. JOB SUMMARY` Candidate will serve as Workforce Management Lead Associate in a Contact Center environment responsible for all WFM tasks. within the Fulfillment department. Key...