Average salary: Rs3,430,291 /yearly
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...dialing. You will be responsible for Planning and executing HC, Systems uptime, BCP, Connect % and Utilization.
What you’ll do
Manage the complete allocation of tasks on Dialer responsible for connect% and utilization
Develop the forecasting mechanism and generate...
...where you can learn and collaborate with some of the most talented people in the industry.
Rockstar Games is seeking a Workforce Management professional to join the Customer Experience department at our Bangalore offices. The Rockstar Customer Experience team manages...
Rockstar Games India
Bangalore
25 days ago
Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to...
...degree or equivalent practical experience.
~3 years of experience in a contact center environment.
~2 years of experience in a workforce management role building a workforce planning strategy, including developing resource management systems, processes, and tools....
Greetings from Navya, One degree north HR services We are hiring for Workforce Software Solution, interested candidates please contact the below provided details Navya- (***) ***-****
Mail id: [HIDDEN TEXT]
Pointers:-
We have to prioritize the 1st Job Description which...
...and agent performance, generating forecasts, creating schedules, managing schedule changes, strategically plan non-production activities... ...Capacity Planning & Contact Forecasting experience
Experience with WorkForce Management tools & processes
Education-UG - Any Graduate -...
...communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive...
...Job Description
As Workforce Manager, Buyer Abuse you will be responsible to lead a team of workflow analysts [RTAs] to drive service levels and Site Operational metrics.
You will play a direct role towards cost reductions through productivity improvement, as well...
...Job Description
The Associate Manager beyond performing complex staffing and forecasting models to drive service level and customer... ...administrative experience with Genesys is mandatory
Avaya CMS, Verint workforce management experience will be an added advantage
Must have...
$ 80000 p.a.
Job Description:
Dynamo Technologies has an opening for a Cybersecurity Workforce Management Analyst. This position will develop cyberspace workforce plans, strategies, and guidance to support cyberspace workforce manpower, personnel, training, and education requirements and...
...~ Strategic Planning
Develop and implement a strategic workforce planning process to anticipate and address resource demands based... ...proactively prepare the bench for future requirements.
~ Resource Management
Collaborate with the recruitment team to identify, recruit...
...Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term... ...in Supervisory role in WFM
Functional knowledge of various workforce management tools (IEX, Genesys, Liveperson etc)
Overall Understanding...
...Contingent Workforce Manager
Title: Contingent Workforce Manager
Role Summary
We are seeking an experienced Contingent Workforce Manager to join our People Services team in our new shared capability centre (HSCC) based in Hyderabad integrating into our broader, Global...
...In This Role You Will
Directly manage a team of Analysts and Planners.
Identify, prioritize, and coach all direct reports in development... ...fashion.
Own planning, design and implementation of a Workforce Management System, including the creation and/or implementation...
...are released on time and with accuracy by maintaining tracker. Managing a team
who generates and distribute management reports in accurate... ...in own function/ client organization - Competent
Workforce Intelligence – Understanding of workforce trends on skills (new...
...equivalent practical experience
~3 years of experience in a Contact or non-Contact Center environment
~2 years of experience in a Workforce Management role building a workforce planning strategy at a global organization, including developing resource management systems,...
...The Workforce Management Lead is responsible for guiding the operational performance of the Contact Centre by minimizing customer wait times and optimizing service level performance
This role will have a focus balance on real-time queue management, supervising adherence...
...This role will manage WFA team members who support HR Services and HR People & Culture (P&C) Partners with position and employee data management
This Manager role oversees day-to-day processes for the WFA team and assists team members with training
Participates as a subject...
...more than 100 countries.
Job
Responsibilities :
As the Workforce Technical Application Analyst, you will use your knowledge and... ...with the administration of security/roles for all timekeepers and managers for the Workforce Time and Attendance system.
Assign security...
Hyderabad
3 days ago
...handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl...
