Wns jobs

 ...the team • Accountable for customer complaint resolution process • Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook • Responsible for timely & accurate reporting, updates and business insights • Foster a spirit of continuous... 

 ...the team • Accountable for customer complaint resolution process • Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook • Responsible for timely & accurate reporting, updates and business insights • Foster a spirit of continuous... 

 ...Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

 ...Company Description WNS (Holdings) Limited (NYSE: WNS) , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

Role Overview: The Customer Service Quality Manager is responsible for actively managing, leading, and developing a team of Quality Assurance Specialists. This role focuses on driving excellence in customer service through robust quality systems, innovative processes, and...

 ...Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

 ...About the Company - WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

 ...Company Description WNS (Holdings) Limited (NYSE: WNS) , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

Roles & Responsibilities : Ø Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders Ø Personally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis...

 ...Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

 ...Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

Job Description: Identifying and assessing future and current training needs Drawing an overall or individualized training and development plan Deploying a wide variety of training methods. Responsible for Training delivery for new hires, refreshers and any ad hoc...

We're Hiring | Customer Support – Voice Process Location: Pune Work Mode: Work From Office Shift: Rotational Shifts Working Days: 5 Days a Week We are hiring for Customer Support (Voice Process) roles. Both Freshers and Experienced candidates are welcome...

Job Description: We are hiring Customer Support Associates for an International Voice/Chat Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast...

Job Description Key Accountabilities: Should be well versed with the Finance & Accounting functional knowledge Good stakeholder management - client and internal stakeholders Conducting Quality checks as per sampling strategy Daily Weekly & Monthly reporting Tracking...

 ...Company Description WNS (Holdings) Limited (NYSE: WNS) , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

 ...Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

 ...Greetings from WNS! About the Company WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions... 

Job Description: Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain...

Job Description Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain...

Job description Meet Training KPI's set for the process, Plan Process Trainings, Conduct Pre Process Training, Conduct Process Training, TNI, Conduct PKTs, Conduct Refreshers basis quality audits. Monitoring and coordinating process trainings for the teams, Maintain Training...

Key Responsibilities: Delivering NHT training Training Content creation Work roster- agents + training Identifying training and development needs within a business through TNI Client ID management Support trainers in conducting the training Prepare and maintain...

We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build...

Key Responsibilities:- • Conduct new hire training batches for Fare Filing and provide end to end OJT handholding, ensuring smooth transition from classroom to production. • Evaluate trainee and associate performance to identify skill gaps and recommend targeted learning...

Job description To identify training needs and manage/co-ordinate/plan/deliver and monitor process training & upskilling programmes for all employees Key Responsibilities:- Ensuring strict and absolute compliance to the training governance plan of the business ...

Budgeting and Forecasting: • Preparing financial plans and bottom-up budgets for business units (BU’s) • Preparing revenue and margin walk for budget finalization • Preparing P&L Forecast for Corporate submission • Preparing analysis reports by BU’s, clients and periods...

 ...Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across... 

Role: • Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction • People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key...

Process management: Responsible for management and coordination of overall operations for team handling Insurance Claims (Motor Insurance) related activities, SLA delivery across all processes, quality and general administration. Team Management and People Development: ...

Job Description Establish and maintain regular feedback mechanisms, including weekly 1:1 meetings and team discussions, to review performance, identify areas for development, and provide coaching opportunities. Provide real-time performance management through consistent...