Senior Associate - Accounts Receivable

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

The Order to Cash (OTC) Credit Controller will ensure Accounts Receivable (A/R) and credit and collection activities for the organisation are processed timely and accurately. They will develop and execute continuous process improvements to streamline order-to-cash process.

• Provide financial order management support to business units, supply chain and sales personnel to control credit exposure, affect timely payment, and minimise and resolve customer disputes

.• Execute collection of assigned customer account portfolio

.• Lead monthly calls with labels related to account balances for own ledger

.• Ensure all payments are collected within the specified payment term,

• Work closely with finance to ensure cash forecasts are accurate and complete

.• Facilitate monthly A/R close process, including preparation of accounts receivable ledger, including any adjustments, allocations, and reconciliation of specific accounts

.• Evaluate customer accounts for any issues relating to reconciliations/settlements, ensuring aging balances are investigated and resolved.

• Advise label finance teams on any risky customers for their bad debts provisions, ensure proper escalation of risks and refer uncollectable debts for support or write-off

• Manage customer inquiries and disputes in both SAP and PEGA.

• Process dispute/deduction adjustments and write-off balances.

• Conduct A/R search queries, liaise with business partners including label and publishing divisions, corporate divisions (tax, legal, etc.) on various projects

.• Maintain accurate credit and collection files and perform monthly portfolio analysis.

• Provide support to the OTC Team to ensure full team coverage, including approving invoices and credit notes, allocating cash, creating adjustments, and any other task deemed necessary by the OTC Manager About you:

• 2+ years of experience in a credit control role with high volume of transaction processing in financial ERP • Understanding of internal controls, indirect taxes, and service desk operations desired

• Strong work-ethic and a self-starter who proactively seeks out new solutions.

• Ability to multi-task and prioritise projects working well under pressure.

• Detail oriented. We’d love it if you also had:

• Knowledge of SAP, ERPs, and S/4HANA

Qualifications

graduate