...skills, attention to detail, positive professional attitude, and the ability to work in a team environment. • Should have knowledge on WFM activities & role in an Organization • Must well versed with WFM calculation & logics • Report deviations, Plan vs. Actual and it’s implication...
...our prospects and customers to enhance business processes through the demonstration and configuration of the Workforce Management ( WFM ) and other NICE solutions
Development of compelling commercial customer propositions and ROI models, working along-side the Sales Account...
Rs 30 lakh p.a.
...VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have
Candidates from Third party BPO experience...
...Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Key skills & knowledge:
~ Ability...
...8 x GVP Inbound Outbound SIP eServices eMail Chat URS ORS Routing GMS – Callback Reporting Infomart and WebPulse Work Force Management WFM Spotlight etc
Experienced in handling MS SQL Oracle database from Genesys standpoint
Experienced on managing Genesys platform on...
...identify risks and share learnings. • Review and write assessment/audit reports. • Collaborate with various support functions like IT, HR, WFM, Security etc to understand and support delivery teams in mitigation of risks. • Work with Clients for closure of external risks •...
...projects including SAP CPI, SAP PO / PI, Mulesoft, etc and Replicon time application administration.
Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model. Build and/or support enterprise time, project, and resource management module having prior...
...projects including SAP CPI SAP PO / PI Mulesoft etc and Replicon time application administration.
Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model. Build and/or support enterprise time project and resource management module having prior experience...
...contact volumes and schedule both historically and in real-time.
As a key member of the Sales & Customer Success Organization the WFM Analyst will work with the various Operations Management teams to produce staffing requirements for their assigned processes/site(s) in...
...Center Business intelligence and MIS reporting.
Knowledge & Key Skills:
Hands-on experience managing team of Call center BI / MIS , WFM team.
Advance knowledge and hands-on experience of BA tools like Power BI
Proficiency with MS office with sound knowledge of...
...projects including SAP CPI, SAP PO / PI, Mulesoft, etc and Replicon time application administration.- Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model.- Build and/or support enterprise time, project, and resource management module having prior...
...to " ****@*****.*** ".
The Role & Responsibilities: An exciting opportunity has arisen for a Real Time Analyst WFM within the existing Resource Planning Team. In a call center, the responsibility for real-time and/or intraday management of resources...
...# Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
# Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc....
...multiple stakeholder management experience.
Microsoft Office literate aiming for expert standards.
User level skill set Calabrio WFM (12month experience desirable)
User level skill set 8x8 telephony platform (Config Manager agent skill management priority management...
...# Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
# Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc....
...level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership.
Drive real time management performance for In-house contact centers and Vendors.
Drive skilling and priority...
...- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA and partner to define action plans that resolve issues and drive continuous improvement - Implement best practices and over-deliver...