Search Results: 141 vacancies
...Position: Real Time Analyst (RTA) Location: Pune, MH (work from office)
NIGHT SHIFT (To support US based customer)
Job Description... ...service time, arrival patterns
Experience with workforce / WFM
Experience with Workforce tool (i.e. IEX, Aspect, Avaya, or...
Job Title:
Manager, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement... ...of relevant experience in Workforce Management
Expertise in RTA, Capacity Planning, Forecasting, and Scheduling
Proficient in...
...level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership.
Drive real time management performance for In-house contact centers and Vendors.
Drive skilling and priority...
...with a knack for maximizing efficiency
Were seeking talented RTA/Schedulers in Mumbai and Pune to join our client dynamic BPO team... ...(5 days window starts from 1.00pm to 2.00am)
RTA Scheduler, RTA, Real Time Analyst, WFM, Work Force Management, Capacity Planning
Rs 30 lakh p.a.
...VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required... ...boundaries
• Driving Excellence
• Leading Teams
WFM,RTA
Designation: WFM - VP - Mumbai/Bangalore
Vacancies: 5...
...Signzy’s unique solutions offer 75% cost reduction in customer onboarding and almost 3X increase in business efficiency.
Wayne Secure RTA Service Limited is a wholly owned subsidiary of Signzy Technologies, which shall function as Registrar and Transfer Agent (RTA) and...
Job Title:
Supervisor, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business...
...self-help tools, and provide solutions to help our partners better serve their customers.
We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely...
Job Title:
Manager I, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business...
...Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders
Strong business acumen
Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc)
Quick Learner and ready to take on new role
What your background...
Job Title:
Manager I, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business...
Job Description
Role and Responsibility:
Responsible for Reports and Data from Operations and Support
Responsible for adhering the processes
Ensure accurate forecasting of call volumes are done so as to effectively manage the roster.
Sound understanding of ...
Job Title:
Manager I, WFM
Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business...
...Ready to take your Workforce Management (WFM) skills to the next level
Were seeking a seasoned Assistant Manager WFM in Mumbai or... ...rotational UK Shifts (5 days window starts from 1.00pm to 2.00am).
RTA Scheduler, RTA, Real Time Analyst, WFM, Work Force Management,...
Rs 6.8 - 7 lakhs p.a.
...Job Title: RTA Analyst (Real-Time Analyst)
Location: Gurgaon
Job Type: Full-Time
Reports To: Real-Time Analyst (RTA)
Job Summary:
The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the...
Exp required - 1+ Year
Openings : 2
Location : Hubli (1) & Bangalore(1) (WFO)
Education/Experience
...compliance with company policies industry standards and regulatory requirements.
Mentor coach and develop a high-performing team of WFM and MIS professionals fostering a culture of collaboration accountability and continuous learning.
Stay versed of industry trends...
Job Title:
Analyst, WFM Automation
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof...
...Designation: Lead WFM Shifts: 24x7 ( including night shifts ) – Shifts will be assigned based on the business requirement.
Work Location: Chennai, Perungalathur ( work from Office )
Roles & Responsibilities:
Monitor queue for adherence
Monitor queue and...
Rs 3 - 6.5 lakhs p.a.
...Below JD for WFM ( Scheduler )
# Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments.
# Reviews and processes schedule change requests.
# Performs ongoing analysis of current staffing and efficiencies comparing...
