Ticketing jobs in Kanpur

Job description We are hiring ground staff for our operations in India. This is an excellent opportunity for freshers/entry-level candidates to start a career in the aviation industry. The role involves assisting passengers, ensuring safety, and providing top-notch customer...

 ...within 24 hours & resolve complaint at earliest, as per the customer's convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting... 

 ...certifications (CDCP, CDCS, or similar) - preferred ~ Network certifications (CCNA, CompTIA Network+) - preferred ~ Experience with DCIM and ticketing systems - preferred ~ Familiarity with major colocation providers - preferred ~ Standard tools: screwdrivers, cable testers,... 

 ...and basic command-line operations. Experience with cloud services (e.g., Microsoft 365, Google Workspace). Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice). Certifications: CompTIA A+ / Network+ / MCSA / CCNA (added advantage).... 

 ...market size, span and geographies by the team. Responsibilities : 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related) 3. Material Management from Hub to FSE.(Fwd and Reverse...