Search Results: 35 vacancies
...scripting languages such as Bash or Python.
Experience with monitoring tools such as Zabbix, Prometheus, Grafana, or similar. also ticketing tools such as Zendesk, ClickUp or Jira.
Strong understanding of network protocols, services, and infrastructure components (e.g., TCP...
...handling various tools as below
Virtual tools - VMware and Hyper V
RMM tools - N-central, Labtech, Solarwinds, NinjaRMM, Kaseya
Ticketing tools- ConnectWise, Autotask, Max service desk
Good Knowledge and experience in Active Directory, Exchange servers, Hyper-V +...
...Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards...
...management, and SSL certificate installation.
Ensure the security and validity of SSL certificates across various hosting environments.
Ticket System Management:
Proficient in using ticket systems like WHMCS to efficiently handle and resolve customer inquiries.
Provide...
...requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction
Do
# Ensure timely response of all the tickets raised by theclient end user
# Service requests solutioning by maintaining quality parameters
# Act as a custodian of client’s network...
...Expressions and
Indexes etc
Expertise in PRPC flows interpretation of complex Flow shapes for business
scenarios Activities Agents Tickets SLAs and Routing.
Extensively used Connectors and SOAP Services in Pega PRPC to integrate
with external systems
Experience...
...Dealer / Trade Advisors These are individuals who are experienced in the stock markets and have
requisite skills for acquiring big ticket clients and advise them on their decisions on the
stock market & execute client trade on the terminal (Acquisition & Dealing)....
...management, Support for access requests, Workflow orchestration, Access certification/Attestation, Automated connectors and service tickets, Analytics, and reporting on IGA Suites. Responsibilities: - Implement Oracle Identity Governance (OIG) solutions for user provisioning...
...features to accomplish their specific tasks or milestones
· Work closely with product engineering and implementation teams for closure of tickets and for taking forward any changes from end users
· Ensure Service Level Agreements are met at all times
· For high priority issues...
...Respond to incidents, service requests, and support on minor changes
Escalate to the Level 2 and Level 3 engineers
Review and manage tickets from various projects and also clients/stakeholders
Require persistence, follow-up, effective communication and good customer...
...present updated monthly reporting data to the regional financial controlling and accounting teams.
• Raise new inter-company Jira tickets for project delivery changes.
• Assist as necessary other associated tasks with projects coming online or requiring changes.
Requirements...
...Work both onsite and remotely to support desktops, laptops, printers, phones, servers, and network connectivity.
Open and log trouble tickets, tracking issues from identification to resolution.
Advocate for clients to better meet their technology needs.
Demonstrate a high...
...* Test Applications and suggest required improvements to the Applications.
* Write user stories as per the requirements.
* Create Tickets in Jira project Management platform as per the instructions.
* Add contents to Application’s Admin Panel or CRM platform.
Requirements...
...appropriate.
complex problems or transactions, where expertise is required.
and manage many open support Incidents and Change tickets at one time.
the roll-out of new apps/features.
and evaluate new features/applications.
change management within Zendesk is...
...engineers from different countries and the latest technology every day.
Responsibilities
• Pre-Analysis of data & inputs of error tickets in ticketing system.
• Creation and designation of tickets to responsible parties in coordination with the testing teams, Project...
...Agile way of working including planning, retrospectives and showcases
Document and track issues and reasonable steps taken within the ticket management system
Provide after-hours support within a defined roster
Who you are
You must have a strong technical aptitude...
...Should be able to collect the basic requirements and document
~Should be able to follow the documentation process
~Track and manage tickets till resolved. Plan the workload.
~Work with all internal groups including support, engineering, and product management
~Prepare...
...deployed location, encompassing troubleshooting and maintenance of laptops, desktops, and network devices, and offering OS support.
Ticket Resolution - Accountable for timely ticket resolution, meeting MTTR targets, and ensuring adherence to response and resolution SLAs...
...handling various tools as below
• Virtual tools - VMware and Hyper V
• RMM tools - N-central, Labtech, Solarwinds, NinjaRMM, Kaseya
• Ticketing tools- ConnectWise, Autotask, Max service desk
• Good Knowledge and experience in Active Directory, Exchange servers, Hyper-V +...
...Job Responsibilities
Delivering a client focused service experience for technology user queries received over the phone, mail or ticketing tools in a professional and timely manner while demonstrating the highest standards of verbal communication.
Serve as the first point...
