Average salary: Rs1,151,911 /yearly
More statsRs 4.2 - 8 lakhs p.a.
...Job Title: Airline Ticketing Expert
Job Description: We are looking for a dedicated and experienced Airline Ticketing Expert to join our team. If you have 3-5 years of experience in the travel industry, possess in-depth knowledge of Global Distribution System (GDS) tools...
...requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
# Ensure timely response of all the tickets raised by the client end user
# Service requests solutioning by maintaining quality parameters
# Act as a custodian of client’s...
Rs 5 - 8 lakhs p.a.
...Travel Consultant will be responsible for providing unparalleled customer service and assistance with all (international Travel/Ticketing) aspects of business travel requirements to our Corporate Travel Customers.
Travel Consultants are expected to utilize their industry...
...requirements documents, functional specifications, and mock-ups to clearly illustrate product ideas and concepts.
~ Groom Jira tickets and prioritize backlog items, ensuring alignment with product vision and customer needs.
~ Participate in all phases of the product...
...Interview mode: F2F
Excellent Communication skill, Without MTIs, thick Accent, good Articulation and comprehension. Excellent ticket documentation skills Escalate support issues/outages/escalated tickets.
Trouble ticket updates and administration throughout the life...
...facility management, courier, pest control, HVAC & other AMC vendors.
~Verify and process call-based vehicle, company car, hotel & ticket,service provider bills; work closely with the Finance department for payment for the vendors bills.
~Ensure PR’s, PO’s and other processes...
...technologies
4. Should have strong problem solving skills
5. Monitoring internal systems & Alerts.
6. Strong knowledge of ticketing tools (e.g. Remedy)
7. End to End monitoring of all issue incident & tickets assigning them to respective teams & tracking till...
...who want to build multiple streams of income around their passion.
We are looking for a highly skilled and resultsoriented High Ticket Closer to join our sales team. In this role you will be responsible for closing highvalue sales deals and generating significant revenue...
...asset.
~ Familiarity with support best practices (i.e. ITIL Framework) Superior people skills; team oriented fast learner and very personable; considered a strong asset.
~ Ability to manage multiple projects/tickets simultaneously while maintaining attention to detail....
...significant problems, monitor performance, and perform upgrades to hardware and software as required.
Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
Provide project support on improvement...
...to DevOps activities, build and deployment in Data Engineering side
~ Manage the BAU/Production Stability by closing the Incident tickets and offer stable/reliable permanent remediations across Asset management data platforms.
~ Perform and Participate in Platform Migration...
Rs 3.75 - 4 lakhs p.a.
...International Voice Process.
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any...
...appropriately
Maintain diary, arrange meetings and appointments and provide
reminders
Make travel arrangements, Online bookings for-Ticket, Hotel, Transport
Checking the consumable stock in pantry, toiletries, stationery
Monitor office supplies and research...
...communication
• Strong independent problem solving and troubleshooting skills
• Experience with collaborative project management and ticketing tools (i.e. Microsoft Teams, Sharepoint, Smartsheet, ZenDesk, Jira)
• Proficiency using Microsoft Office suite applications
Why...
...software, hardware and other equipment
# Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
# Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
# Manage...
...Our Engineering Support team is an elite group of ~10 people located all over the globe. The team resolves about 200 tickets per month for clients and internal users.
Your Role:
You’ll provide product and backend technical support using your proven technical expertise...
...testing.
Analysis Change Requests for initial impact assessment
Provide production support as required, with responsibility for ticket management, triaging issue resolution, determining root cause and implementing corrections.
Understand technical data conversion issues...
...75 countries, and 35 languages and operate multiple global brands. Once, we were just a handful of dedicated souls, printing flight tickets as soon as there was a booking and running off to the post office to mail them out. Today, were a technology company with our own platform...
...functional tests on a test environment, including the use of test services and UI/API scripts – provide evidence of a pass or raise tickets to solve bugs.
Run non-functional tests.
Adhere to and implement enterprise quality standards, processes, and tools
Develop...
...teams to facilitate/test issue resolution
• Provide ongoing Production Support - including problem management. Will include logging tickets, status communication & escalation (as needed).
• Lead evaluation efforts for new products and/or functionality based on business...
...~ Working experience of backup
~ Basic SQL Server management and query
~ Experience with Cloud hosting environments
~ Use of Ticketing System Software for support requests
~ Knowledge of client environment or network troubleshooting strategies
~ Practical experience...
...comfortable in declaring this accordingly. Further we are looking for someone who is appreciating the opportunity to address improvements in tickets on their own and bring them to our weekly planning meeting.
Your key tasks
Support us in maintaining, improving, and...
...and employees on pending transactions.
Responsible for register the interaction with the caller and tracking the solution via the ticketing system Microsoft Dynamic CRM, when follow up or escalation to Tier 2 is required.
Accomplish the Call Management Framework & KPIs...
...Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Microsoft Office Suite
Middleware nodes & servers like Websphere, Jboss
Ticket/Complaint Management Systems
Virtualization Tools like VMware, vSphere or MS Hyper-V
Internet Protocols like DNS, LDAP, SMTP, Easy...
...system data.
Troubleshoot and resolve system interface errors, system related issues and unexpected results.
Manage tickets for system issues and enhancement requests using ServiceNow.
Conduct quarterly enhancement testing and validate...
...Deliver
No.
Performance Parameter
Measure
1.
Contribution to customer projects
Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.
Automation
Process...
..., Following through on tasks to bring them to successful resolution.
~ Handle special requests.
~ Monitor and respond to support tickets through company tools.
~ Identify and execute process improvements in collaboration with teammates and stakeholders.
~ Data entry...
...maintenance of GLs, profit centres, cost centres and daily FX rates upload, Chart of accounts & GL mapping
· Handling service now tickets, assess the issue, and provide right solution.
· Resolve Idoc errors, validate and check doc types, process reversals, Bank key creation...
...75 countries, and 35 languages and operate multiple global brands. Once, we were just a handful of dedicated souls, printing flight tickets as soon as there was a booking and running off to the post office to mail them out. Today, we are a technology company with our own platform...
...Knowledge in IDOC monitoring and interfaces Desirable (nice to have) knowledge in WM Incident / Request Management (IR/RR):
Management of tickets transferred by support level 1.5.
Diagnosis review
Request for extra information in those cases where information provided in...