...split into three components with the following missions: i .e. APAC Regional FSS, Global FSS and World Wide FSS
Job Title:
FSS SLA Manager
Date:
January 2024
Department:
Finance
Location:
Mumbai
Business Line / Function:
Transformation Office...
...invoicing and rebilling.
Contributing Responsibilities -
o Help the team in charge to manage the SSC Reinvoicing
o Facilitate the SLA Management within the CIO Management office as and when required.
o Global Reconciliation across Systems and act as a backup for...
...all incidents diligently to ensure customer satisfaction targets are achieved.- Track issue resolution timelines and ensure adherence to SLA.- Analyze issues and document findings and provide on-time resolution to production tickets- Work with Onshore team to identify short...
...testing and troubleshooting as needed.- Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT).- Time-bound and superior customer communication over CRM (salesforce), phone and email...
...teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function : ISPL Transitions & SLA Management
ISPL Transitions & SLA Management team is responsible for (1) Facilitation of transitions being insourced into ISPL and (...
Service Management Office”
Ascertain the Service Level Agreements (SLAs)
Review Program Test Strategy
Risk reporting and data breach / near miss / OI processes
Develop BCP plan specific to DET Bank Operations
How will breach, data near miss and OI / incident processes...
...unsuccessful resolutions
# Follow standard processes and procedures to resolve all client queries
# Resolve client queries as per the SLA’s defined in the contract
# Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and...
...్య సిస్టమ్లతో ఫైనాన్స్ మరియు ప్రాజెక్ట్ సిస్టమ్స్ సంబంధిత ఇంటర్ఫేస్లు & ఇతర SAP మాడ్యూల్లతో క్రాస్ మాడ్యూల్ ఇంటిగ్రేషన్ బాధ్యత
● SLAలను కలవడానికి బాహ్య AMS భాగస్వామితో సహకరించండి
● కార్యాచరణ సమస్యలకు మూల కారణాన్ని గుర్తించండి, సమస్యాత్మక ప్రాంతాలను నిర్ధారించండి, డిజ...
...Ensure consistent productivity & accuracy as per team requirements.
· Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
· Provide prompt responses to queries from Internal or External...
...reports and report test progress
# No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms
# Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders
#...
...this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of clients...
...Lead multiple stakeholders
• Ensure smooth month end close & reporting every month
• Ensure adherence and meeting the KPIs / SLA and review the timely execution of controls
• Drive the audit deliverables and timely submission of evidences in line with requirements...
...resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
# Ensure timely response of all the tickets raised by the client end user
# Service requests...
...Law (Legal System).
Legal Advice.
Legal Research.
Litigation (Law).
Requirements Gathering.
Service-Level Agreements (Sla).
Software Frameworks.
Software Release.
Ux (User Experience).
Languages :
~ English.
Why Novartis: Our purpose is to...
...transaction records, documents and analysis of chargeback type, to check the authenticity of chargeback, if found any dispute within prescribed SLA.
Debit Notes to Plant/ Warehouse and do entries in SAP for the same.
valid/invalid deduction taken by customer and disputing...
...Reconciliations
- Treasury / Cash Management
- Period Close
- Monthly Standard Activities
- Quality Assurance
RTR Process
SLA/Metric Experience
SAP Experiece
Operations Experience
Microsoft Applications
Client Management
• Accounting or Finance...
...minimal supervision
Should have strong decision-making, critical thinking, and oral and written communication skills.
Adherence to the SLA’s – productivity, turn-around-time, and accuracy
Review daily key operational actionables and various process controls
Develop...
...online applications. We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA.
Responsibilities
Respond to customer inquiries and problem critical issues
Provide support for data collection to enable Audit...
...multiple stakeholders
Ensure smooth month end close & reporting every month
Ensure adherence and meeting the important metrics / SLA and review the timely execution of controls
Drive the audit results and timely submission of evidences in line with requirements...
...unsuccessful resolutions
# Follow standard processes and procedures to resolve all clientqueries
# Resolve client queries as per the SLA’s defined in thecontract
# Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and...
...claim file
Use PC programs to increase productivity and performance
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence...
...Capital transactions. Valuation - Valuation of Portfolio Investments.
To prepare and submit Fund and Investor Reports accurately as per SLA
To meet TAT and deliver error free services
To work on partnership accounting Applications
To strive to create a healthy and...
...Customer centricity
Timely security breach solutioning to end users, Internal stakeholders & external customers experience
2.
Process Adherence
Adherence to SLA’s (90-95%), response time and resolution time TAT
Vulnerability Assessment Penetrationtest
...timely manner
Process standardization across business
Provides summary of KRI's for their business area and remediation plans where SLA's are being missed and/or where issues exist
Responsible for ensuring that KOPs are reviewed for relevance and effectiveness on a...
...technical faults and issues on Cloud setup.
votre profil
~ Technical Operational Role: Maintain and Manage GSDC Private cloud infrastructure ( Azure and VMWare) and ensure to deliver services as per defined SLA and device availability..
le plus de l'offre...
...operations of the assigned processes through monitoring performances of the teams and handling escalations
Responsible for meeting Client SLA Target.
Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement...
...requests are approved in accordance with regulatory requirements and the bank’s internal policies
Manage exception ensuring that all SLA’s defined with the Business on timeliness and quality are adhered
Your skills and experience
~6+ years of relevant work...
...security.
• Log, track and take ownership of network/connectivity issues and resolve issues to ensure uptime and meet the agreed SLA.
• Working knowledge of common network monitoring tools and network analyzers (ex. Tcpdump, tshark, Wireshark etc.).
• Co...
Remote job
...to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.
This role may also...
...translating business strategy to execution
# Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
# Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure...