Average salary: Rs162,000 /yearly
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...split into three components with the following missions: i .e. APAC Regional FSS, Global FSS and World Wide FSS
Job Title:
FSS SLA Management
Date:
May 2024
Department:
Finance
Location:
Mumbai
Business Line / Function:
Transformation Office...
...invoicing and rebilling.
Contributing Responsibilities -
o Help the team in charge to manage the SSC Reinvoicing
o Facilitate the SLA Management within the CIO Management office as and when required.
o Global Reconciliation across Systems and act as a backup for...
...all incidents diligently to ensure customer satisfaction targets are achieved.- Track issue resolution timelines and ensure adherence to SLA.- Analyze issues and document findings and provide on-time resolution to production tickets- Work with Onshore team to identify short...
...teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function : ISPL Transitions & SLA Management
ISPL Transitions & SLA Management team is responsible for (1) Facilitation of transitions being insourced into ISPL and (...
Service Management Office”
Ascertain the Service Level Agreements (SLAs)
Review Program Test Strategy
Risk reporting and data breach / near miss / OI processes
Develop BCP plan specific to DET Bank Operations
How will breach, data near miss and OI / incident processes...
...unsuccessful resolutions
# Follow standard processes and procedures to resolve all client queries
# Resolve client queries as per the SLA?s defined in the contract
# Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and...
...resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
# Ensure timely response of all the tickets raised by the client end user
# Service requests...
...process and intelligence.Good to have :- Execution of Data analysis, ETL, data mining to support customer deployments as per company's SLA's.- Dedupe activity: Manual and using tools.- My SQL/Post gress and Python experienceAdd on :- Client Handling : USA / Europe < 20% of...
...Calculation Processing & Review of varieties of funds & instrument types.
Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving on same day.
Ensure...
...· New Joiners Initial Setup Management
· Responsible for tracking performance of team as well as performance against SLA’s of each site.
· Preparing Operational committee pack and monthly performance pack
· Liaising with Vendor management team...
...client requests in a timely fashion using effective communication skills
Proactive management of operations metrics to meet or exceed SLA targets
Assign and manage BOA work, including workload distribution, track status of outstanding work, ensure SLA metrics are met/...
...documents with the team on a continual basis to ensure transparency and traceability.
? Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc....
...of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.
2. OPERATIONS RISK MANAGEMENT: Adhere to control plans and pay attention to risk related areas in operations.
3....
...timely manner
Process standardization across business
Provides summary of KRI's for their business area and remediation plans where SLA's are being missed and/or where issues exist
Responsible for ensuring that KOPs are reviewed for relevance and effectiveness on a...
...typical FI issues / standard FI knowledge. Ability to deliver on agreed timelines with a focus on FICO solutions.
Ensure compliance of SLA.
Ability to work with multicultural team, and also lead tasks on own.
Handling of various sub modules in FI, E.g. FI-AP, AR, AA...
...reports and report test progress
# No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA’s and norms
# Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders
#...
...units.
Essential Functions:
Invoice Processing and matching – 3/2 way matching of invoices to open Purchase Orders/ Contracts per SLA (Service Level Agreement) deadlines and ensuring sufficient controls for multi-currency invoices processing
Support Indexing...
...need to be comfortable for both the slots )
Job Description:-
To prepare and submit Fund and Investor Reports accurately as per SLA.
To meet TAT and deliver error free services.
To work on partnership accounting Applications.
To strive to create a healthy...
...commentary.
• Balance sheet reconciliations
• Manage Client and Process independently and with minimum supervision.
• MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation
• Management of input sources getting fed into SAC which may...
...Maintenance Management
Electrical Power Systems
Hydraulic Systems
Inventory Management
Expense Management
Budget Management
Relationship Management
Service-Level Agreements (SLA)
Occupational Health & Safety (OHS)
System Generated Secondary Skills...
