Average salary: Rs162,000 /yearly
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- ...management .Expertise in desktop, technical, and help desk support, incident management, and service improvement .Experience in SLA Management/Service Management .Expertise in customer service and customer communications Preferred Skills and Experience .ITIL...SuggestedHybrid workFlexible hours
Kyndryl
Noida4 days ago - ...teams is key to our success in serving our clients and the communities we operate in. About Business line/Function : ISPL Transitions & SLA Management ISPL Contract administration role is for coordinating the internal contract drafting & execution for the offshore...SuggestedContract workFor contractors
Bnp Paribas Bank
Mumbai2 days ago - ...Proven experience in AI use case development. Participate in customer incidents promptly and ensure concerns are addressed within the SLA period. Beneficial: Experience will all phases of software development, delivery and Cloud SaaS service ownership. Required...SuggestedPermanent employmentFull timeHybrid workLocal areaWorldwideFlexible hoursShift work
$ 14.68 per week
...and responsibilities Key Responsibilities • Configure and customize BMC Helix ITSM modules: • Incident, Change, Service Request, SLA, CMDB • Develop and modify: • Forms, workflows, filters, escalations • Smart IT and Digital Workplace UI components • Build and...SuggestedFull timeLocal area- ...during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself)....SuggestedRemote jobFlexible hoursShift work
- .... • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). 2. AI/ML-Driven Innovation • Identify and lead use cases for machine learning, generative...Suggested
- ...blends WFM expertise with advanced Excel-driven data analysis, enabling informed decisions on staffing, productivity, cost control, and SLA delivery. Key Responsibilities Workforce Management &Real-Time Operations Forecast call / lead volumes and plan short & long...SuggestedLong term contractFull timeTemporary workUS shiftNight shift
- ...the Business Units with any ad hoc requests on orders, returns and inquiries. Meeting and exceed predefined service level agreements (SLA) and individual KPIs. Outlook – Believes in self, company and marketplace and is passionate about learning and growing. Takes...SuggestedFull timeWork at officeLocal areaFlexible hoursShift work
- ...involves Kubernetes-based application support, cloud environment management, project deployments (including HA & DR setups), and ensuring SLA compliance for enterprise-scale AMI projects. What is the role about? Role Summary: Level 3 Support end to end provides...SuggestedFull timeHybrid work
- ...end process with accounting, understanding gaps and fix by implementing better controls for data accuracy & postings.Sign off various SLA with them and accordingly monitor their data. o Monthly reading SEBI and other regulatory guidelines and to discuss with management...SuggestedFull time
- ...improve submittal-to-hire ratios, fill rates, and recruiter productivity . · Ensure high accuracy in reporting, data hygiene, and SLA compliance. · Manage gross margin control, pay-to-bill alignment , and optimize delivery efficiency. Required Skills & Qualifications...SuggestedFull timeLocal area
- ...across multiple channels (chat, email, in-app). Identify, plan, and lead key programs such as inbound contact reduction, NPS uplift, and SLA optimization. Customer Experience & Operational Excellence Champion a customer-obsessed culture across the organization—be the...SuggestedRemote jobLong term contract
- ...backup environments to ensure the health and performance of backup jobs. Generate regular reports on backup status, capacity planning, and SLA adherence. Documentation and Compliance: Maintain detailed documentation of backup configurations, processes, and procedures. Ensure...SuggestedFull timeImmediate start
- ...efficiently solve or escalate troubleshooting tickets submitted by the Operations team Perform campaign debugging duties in line with SLA Assist engineering team with test processes for new functionality within Blis systems Identifies and flags risks within their...SuggestedLong term contractFull timeHybrid workShift work
- ...and development of Azure Infra based architecture and solutions. Working closely with client and delivering outcomes per the SoW and SLA Architect, design, develop, deploy and document new systems or maintain existing systems on Cloud Platforms based on specifications....SuggestedRemote jobFlexible hours
- ...planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres...Remote jobFlexible hoursShift work
- ...team of analysts supporting a 16x7 Security Operations Centre. You will be responsible for overseeing day-to-day operations, ensuring SLA compliance, managing incident workflows, and serving as the primary operational contact for the SOC ticketing and resolution services....Hybrid workShift work
- ...AMS Support Lead) • Support Strategy: Design and lead the delivery model for SAP Basis Application Management Services (AMS), ensuring SLA adherence and high customer satisfaction. • Escalation Management: Serve as the top-tier technical escalation point for critical...Long term contractFull time
- ...and governance standards are met within the Azure environment. Perform performance tuning for SQL queries and ADF activities to meet SLA requirements. Document ETL processes, pipeline configurations, and data flow diagrams for transparency and maintainability....Hybrid workWork at officeRemote jobFlexible hoursShift work
- ...roles. Manage sourcing, screening, assessments, interviews & selection workflows. Draft JDs, coordinate interview schedules & ensure SLA adherence. Execute onboarding, documentation & BGV compliance. HR Operations & HRMS Administer employee lifecycle transactions...Full timeShift work
- ...QM, and FTM teams to ensure end-to-end integration. ~ Deliver production support, troubleshoot issues, and ensure resolution within SLA. ~ Represent Change Requests in global Change Control Board (CCB) meetings. Who are You? ~ Bachelor’s degree in supply chain, Logistics...Local area
- ...all Managed Services Basis Teams adhere to contractual service level agreements in responding to alerts, customer requests, and other SLA requirements. • Recommends, assists in implementation of, and ensures compliance with the policies and procedures affecting the delivery...Long term contractFull timeContract workFlexible hoursShift work
- ...escalations from vendors including periodical reconciliation of Statement of Accounts Assist on month end closing end to end Ensuring the SLA on timeline for processing AP Invoices is met Publish Monthly/ weekly reports of the BU that is supported AP Ageing Knowledge to...Full timeHybrid workWork at officeWork from homeFlexible hoursShift workDay shiftEarly shift
- ...rubrics to improve model quality. Core Responsibilities: Interpret complex HR outputs involving eligibility, documentation, and SLA compliance. Define golden examples and edge-case boundaries for high-risk HR flows. Conduct root cause analysis on recurring defects...Full timeShift work
- ...ensuring timely resolution of customer issues Act as the escalation point for complex technical issues and ensure resolution within SLA timelines Monitor support metrics (e.g., response times, resolution rates, customer satisfaction) and drive continuous improvement...Full timeFor contractorsShift work
- ...ensuring a personalized approach to project-based job opportunities • Works closely with the clients' hiring teams, ensuring all KPIs and SLA requirements regarding order-based sourcing and talent conversion from passive candidates are met • Monitors and analyzes...Temporary work
- ...Experience working in HCM production support environments, monitoring payroll batch processes, benefits enrolment cycles, and ensuring SLA compliance for critical HR operations. Strong understanding of HR business processes including hire-to-retire, compensation management...Local area
- ...and content based on vendor data. Reporting & Continuous Improvement ~Track catalog KPIs: update accuracy, turnaround time, and SLA adherence. ~Develop reporting dashboards to monitor catalog team performance. ~Recommend and implement process improvements to increase...Full timeWork at office
- ...mindset is a must. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s. Technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in HANA is must Participate in...Permanent employmentFull timeHybrid workLocal areaWorldwideFlexible hours
- ...customer onboarding, change management, and documentation of requests (via Jira or other tools). Ensure service delivery within agreed SLA and GDPR-compliant processes. Act as a trusted advisor to assigned customers, focusing on fostering long-term relationships and...Long term contractLocal areaWorldwide
