Service desk manager jobs in Hyderabad

 ...Major activities : Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident...  ...Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center... 

 ...Manage a team of service desk executives to ensure prompt responses to inquiries, incidents, and service requests across phone, email, and ticketing systems. Assess, diagnose, and resolve or escalate technical issues (hardware, software, network). Develop, maintain, and... 

 ...for achieving or exceeding monthly account-service level agreements (SLAs).- Works with...  ...overcome barriers and demonstrate effective management of improvement actions.- Ensures chargeability...  ...assessment.Technical Skills :- Service Desk Management- ITIL Framework- Incident... 

 ...I. Information Technology (IT) Services 1. Network Setup and Maintenance Installation and configuration of routers, switches, and firewalls...  ...of network issues. 2. Server and Infrastructure Management Deployment and maintenance of physical and virtual servers.... 

 ...ensuring a seamless support experience. Deliver excellent customer service by maintaining a patient, empathetic, and professional demeanor....  ...and a genuine interest in gaming. You are capable of working in a fast-paced environment and managing multiple tasks efficiently.... 

 ...Responsibilities Balance managing a team engaged in calibration and repair activities while contributing hands-on to production work....  ...team members for success. Manage attrition in alignment with Service team requirements; conduct interviews and participate in hiring.... 

 ...Roles & Responsibilities: Managing a team of Support Engineers of D365 CE and FnO application expertise . Operating the support function and helping the business with resolution of supports tickets within SLAs. The position act as the first point of escalation when... 

 ...Job description Oversee the daily IT requirements of the company, including user management, troubleshooting, and providing assistance and advice on LAN, WAN, network segments, internet, and managing intranet mail server systems. Handle hardware and software installation... 

 ...skills in English, with the ability to explain technical concepts clearly to non-technical users. You are customer-focused, patient, and have strong problem-solving abilities. You are able to work in a fast-paced environment and manage multiple tasks effectively.... 

 ...Coordinate with the purchase department for sourcing materials, obtaining quotes, reviewing technical documents, and placing orders. Manage and track sample requests and ensure timely delivery. Review and analyse pricing data for accuracy and cost-effectiveness.... 

 ...s change the world. In this vital role you will responsible for managing complex Linux server environments. The role includes planning, implementation...  ...teams Preferred Qualifications: Experience with cloud services (AWS, Azure, GCP) Experience with ITIL processes and... 

 ...projects including Proof of Concepts, Implementations and beyond Manage stakeholder expectations, highlights project risks and...  ...consultative and solutioning skills (eg, client solutions, professional services and implementations, etc), providing solutions and building and... 

 ...JavaScript frameworks (React, Angular). Build and maintain back-end services using languages like Python, Java, or Node.js. Collaborate...  ...High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus... 

 ...research, document, and prioritize customer issues, using internal tools and escalation teams as vital, as well as prioritizing and managing time effectively in a fast-paced environment. Raise issues to Product Engineering, when required. Develop and maintain technical expertise... 

 ...with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you... 

 ...candidates will be responsible for providing exceptional customer service and support to our clients in the international banking sector....  .... Meet performance metrics and targets set by the management. Skills and Qualifications Excellent verbal and written... 

 ...seeking a dedicated Customer Care Executive (CCE) to join our team. If you are passionate about providing excellent customer service, skilled at managing inquiries, and capable of identifying customer needs to drive satisfaction and sales leads, we encourage you to apply!... 

 ...for a dedicated Customer Care Executive (CCE) to join our team. If you're passionate about delivering exceptional customer service, skilled at managing inquiries, and capable of building relationships while identifying sales opportunities, we want to hear from you! Key... 

 ...Handle incoming/outgoing customer calls in a professional manner. Understand and resolve customer queries related to products, services, billing, orders, or complaints. Provide accurate and timely information while maintaining a polite and helpful tone. Follow standard... 

Role: Customer Support Type: International Voice Process Experience: Minimum 18 months of international calling experience mandatory Key Requirements: Excellent communication skills Ability to work in US rotational shifts Strong problem-solving and analytical...