Search Results: 2,169 vacancies
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Cloud Services-Platform Engineering...
...of Managed Services customer networks, primarily Incident. These activities will include performing the initial troubleshooting and resolution of standard, repetitive to moderately complex network issues, working with vendors and internal organizations (IT NOC, Engineering,...
...base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Data Center-Mainframe-Scheduling
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Cloud Services-Platform Engineering...
...emails.
Take ownership of customer issues and act as their advocate with internal stakeholders
Target immediate and first-time resolution and create cases where not possible
Identify improvement opportunities that positively impact customer experience and lower...
...Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Technical Skills-BI-Tableau
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B.E, B-Tech
Skill (Primary)
Data Center-Network Data-Network...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Cloud Services-Platform Engineering...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B.E, B-Tech
Skill (Primary)
Cloud Services-SERVICENOW-TECHNICAL...
...base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Data Center-Mainframe-Automation
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Data Science-Advanced Analytics-Python
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Tools and Standards (ERS)-Monitoroing...
...improvement recommendations based upon experiences in Contact Center Provide Level-3 support to Operations and Delivery to drive incident resolution. Proactively manage platform and component life-cycle to ensure stability and interoperability (at points of integration) Should be...
...should understand customer issue and take action as per SOP or route it to appropriate team
Ticket Creation / Categorization / Prioritization
Provide first level resolutions based on SOP
Education: Computer Engineering IT / BCA / BSc Computer
Shift Window – 24/7...
...issues, ensure data accuracy, and optimize query performance.
Design and manage alerting rules for proactive issue identification and resolution.
Continuously improve and expand monitoring coverage to meet evolving needs.
Collaborate with teams to define alert thresholds...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Data Center-DC Converged-DC Virtualization...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Tools and Standards (APPS)-Configuration...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Cloud Services-SERVICENOW-TECHNICAL...
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Data Center-Network Data-Network Data
...update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Modern Application Development-DevOps...
