Average salary: Rs451,343 /yearly
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...Key Responsibilities:
1. Quality Monitoring and Evaluation:
Conduct thorough evaluations of customer interactions to assess quality standards compliance and customer satisfaction levels.
Identify areas for improvement and provide actionable feedback to agents...
...levels.
:
Role & responsibilities
Evaluate required samples (BAU/Hygiene/Adhoc. etc.) as defined in MSA/client or internal Quality SOP/Process requirement.
Provide coaching/feedback for all evaluated samples within 48 hours (excluding WO/Leaves & ndash QE/CSO)...
...We are having an opening for a Quality analyst for the Bpo.
Interested can apply today.
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to CS team lead and manager.
Uses quality monitoring...
...The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.
Responsibilities
Develop...
Role Description
The primary goal is to Perform Account Reconciliation for the client across multiple portfolios
Responsibilities
· Performing daily end to end cash reconciliation activities that includes conducting analysis and recording transactions
· Identifying...
...Hi,
We are having the opening for the Quality Analyst for the BPo, Any Graduate with English and Hindi can apply,
Managing the service levels as defined in the SLA.
Managing C-SAT & Quality score.
Conducting Service Review Meetings.
Managing Customer Expectations...
...Role: Quality Analyst
Location: Chennai, India
Requirements:
· 2+year in an international BPO, working as a voice service rep
·Open to work late (3pm to 12am)
·Fast learner and responsible in completing the task within TAT.
·Experience in QA is added advantage...
...Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
Do
# Conduct process... ...economic, demographic, technological and global trends in the ITES/BPO industry – Foundation
Process Knowledge – Process understanding...
...Billing enables companies to optimize and redefine their business processes. We are supported by a strong, committed team delivering quality work. We value our employees’ contribution and endeavor to improve their skills and abilities that ultimately enable a work...
*Configuration of new plan templates and/or Provider contracts in the client system
*Installation and maintenance of new plans for new accounts
*Ensuring accurate and timely completion of configuration to meet or exceed client SLA
*Processing daily volume of plan installatiosns...
Cogitate is an IT, Product based MNC with an expertise of over 75 years into the Insurance Domain. We provide Advanced technology solution in the insurance domain across the value chain.
We currently work on Dot NET technology, Artificial intelligence and Machine Learning...
...We are looking for a Quality Analyst/Sr. Quality Analyst to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills...
...Technology, or
relevant field with
a. 5-8 years of IT and Quality experience collectively.
b. preferably around 3-5 years of experience... ...practices
Responsibilities
● Quality
o As a Quality Analyst Representative for the Digital & IM Quality, lead the process...
Roles and Responsibilities
Booking Journal Entries basis bank statements and client
Preparation of Bank Reconciliation and maintaining the respective financial logs
Prepare monthly financial reporting package for the Hedge Funds, including the determination of "Net ...
...Job Overview
Junior Quality Analyst - Call Audit position at bpo, offering a great package. Full-Time role based in Thane, Airoli, Pune, Bangalore.
Qualifications and Skills
~1-3 years of experience in a similar role
~ Strong problem-solving skills
~ Excellent...
&##128640; Join Our Team as a Quality Auditor for Outbound Sales! &##128640;
Are you passionate about ensuring excellence in outbound sales processes? We are on the lookout for a dynamic Quality Auditor to join our team and elevate our outbound sales operations to new heights...
...in our exciting growth journey.
For more about Group Bayport, please visit:
Website:
LinkedIn:
Designation :Quality Analyst
Location- Gurgaon (WFO)
About the Role:
Group Bayport is on the lookout for a Quality Analyst who is capable of redefining...
...opportunities for process improvement and optimization.
Evaluate lead interactions and touchpoints throughout the sales process to ensure quality and compliance with company standards.
Implement quality controls to track and measure lead conversion rates and outcomes....
...know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in... ...growth. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our...
...thinking organization, apply now.
We are currently seeking a Data Quality Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).... ...and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed...
