About the job

Key responsibilities:

A. Guest Welcome & Check-in

1. Welcome guests warmly and assist with check-in and check-out.
2. Explain the facilities, amenities and house rules clearly.
3. Ensure guests are comfortable and have everything they need upon arrival.

B. Guest Assistance

1. Be available to assist guests with their requests and queries during their stay.
2. Provide information about local attractions, restaurants, transport and activities.
3. Respond to guest messages and calls in a timely and professional manner.

C. Problem Solving

1. Listen to guest concerns and resolve issues promptly wherever possible.
2. Coordinate with housekeeping, maintenance and other service providers to address guest requirements.
3. Escalate important issues to management when necessary.

D. Property Coordination & Care

1. Regularly check common areas and guest facilities to ensure the property is clean, presentable and functioning properly.
2. Report maintenance issues, damages or other concerns promptly.
3. Help ensure that Pine Beach House is maintained to the expected standards at all times.

E. Guest Experience

1. Build a friendly and professional relationship with guests.
2. Pay attention to small details that can improve the guest experience.
3. Encourage guests to share their feedback and help improve our services.

F. Bookings & Communication

1. Assist with basic booking and reservation-related communication.
2. Coordinate guest requirements before arrival and during their stay.
3. Maintain clear communication through WhatsApp, phone and other booking platforms.

G. Team Coordination

1. Coordinate with housekeeping, maintenance and other staff to ensure smooth day-to-day operations.
2. Follow up on guest requests and make sure they are completed rather than simply passing them on.

About the post:
This is a resident/live-in position. The role requires flexibility depending on guest arrivals, departures and requirements. While there may not be fixed working hours every day, reasonable personal/rest time will be provided based on occupancy and guest requirements.

If you enjoy meeting people, helping guests and taking responsibility for creating a good experience, we would love to have you as part of the Pine Beach House family.

Skill(s) required

Computer skills Effective Communication Hospitality Interpersonal skills Marketing Strategy

Earn certifications in these skills

Other requirements

1. Good communication skills, particularly in English.

2. Friendly, polite and approachable personality.

3. Ability to interact confidently with guests.

4. Good problem-solving and decision-making skills.

5. Basic computer and smartphone skills.

6. Ability to use WhatsApp and email professionally.

7. Willingness to learn basic booking/OTA systems.

8. Responsible, trustworthy and proactive attitude.

9. Attention to cleanliness, presentation and property care.

10. Previous experience in hospitality or guest relations is an advantage, but attitude and willingness to learn are equally important.

Salary

Probation:

Duration: 1 month

Salary during probation: ₹14,000 - 15,000 /month (only for freshers)

After probation:

Annual CTC: ₹ 2,05,000 - 2,55,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 2,00,000 - 2,40,000 /year

2. Variable pay: ₹ 5,000 - 15,000 /year

Number of openings

About Pine Beach House Alleppey

Pine beach house is not just about staying somewhere they're about experiencing a unique boutique-style retreat that blends modern elegance with the warmth of home. Discover the perfect balance of style, comfort, and hospitality, all aesthetically crafted to make your stay truly unforgettable. Pine Beach House Alleppey offers -Beach Proximity - One minute walking distance to Alleppey Beach. -Elegant White-Themed Interiors - beautifully designed ensuite rooms with luxury linens, toiletries and towels - Seaview living room and attic - Perfect for gatherings. - Perfect for small gathering of a group of 8-14 persons.

Guest Relations Executive - Fresher