Job Title: Team Leader

Department: Retail Sales

Type: Permanent

Company Description:

TBZ LTD. Is one of the pioneers in Indian Jewellery Industry since 1864. With around 37stores across Pan India and counting more. To know more you can visit our web page.

Job Description

Responsible for improving the overall customer relationship delivering reliable administrative support and customer service.
Ensure budgeted per customer sales and targets (Conversion Ratio) are met.
Achieve the showroom sales and operating expenses targets while maintaining focus on quality of customer service in showrooms
Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per the demand
Deliver showroom sales and operating expenses targets on a daily weekly monthly quarterly and annual basis
Responsible for high level of customer service and customer delight.
Responsible for creating right shopping ambience in the showrooms.
Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
Support in execution of any activities aimed at increasing sales.
Provide inputs for the merchandize requirements at the showroom based on showroom specific sales patterns and consumer preferences and provide proactive feedback on aspects of inventory levels pricing promotions and shelf space utilization.
Implement the loss prevention activities in the showroom as per the guidelines.
Execute processes to minimize losses due to shop lifting or pilferage.
Generate and maintain all the required reports (Daily sales and collections monthly and quarterly MIS market intelligence reports etc.).
Ensure adherence to the showrooms standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time .
Follow all showroom operations SOPs and work towards continuous improvement of the same
Handling all point of sales activities in the showroom which includes sales transactions tracking customer orders and payments registering sale and maintaining inventory updates providing service handling old gold and after sales service gathering consumer data for feedback .
Responsible for inventory management process in the showroom.
Ensure that the showroom staff is presentable and well groomed.
Guide the staff to increase sales as well as profitability.

administrative support,registering sale,providing service,reverse logistics,handling old gold,tracking customer orders,maintaining inventory updates,creating right shopping ambience,improving the overall customer relationship