Average salary: Rs1,350,000 /yearly
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...WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with... ...talent with the necessary skills for the job.
With the help of WFM software and other related tools, managers can also identify tasks...
Job Title:
Manager I, WFM
Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business...
...exceptional experience for yourself, and a better working world for all.
EY- GDS – Consulting- People Consulting, Work Force Management (WFM) – Assistant Manager
Managing global workforce in today’s fast changing and highly disrupted environment is becoming...
...Skills
Minimum 7 years in a BPO and associated with the WFM / Data analytics team
Strong Presentation & Analytical Skills... ...identify trends highlight variation in data
Understanding of Project Management techniques
Basic awareness of Lean or Six Sigma tools...
...Position: Scheduling Analyst (WFM) Location: Gurgaon, Haryana (Work from office)
Night Shift to support US Based Customer... ...:
Experience as a Scheduling Analyst / Scheduler in Workforce Management (WFM)
Experience with IEX : IEX is a popular workforce management...
Job Title:
Analyst, WFM Automation
Job Description
Concentrix is a technology-enabled global business services company specializing in... ...monitor company-wide workforce planning and headcount tracking/management initiatives to accurately track and forecast evolving workforce needs...
Job Description : Job Title : Infor WFM Consultant Job Category: CD&OLocation : Bangalore /Hyderabad/Mumbai /GurgaonEDUCATION :- Bachelor... ...to deliver efficient solutions.8. Stakeholder collaboration and management, Maintain customer relationship.9. Develop migration, integration...
...Role and Key Responsibilities
Work with Partner/Client workforce management team and operations to create, update and maintain staffing and... ...Center methodologies and operational principles
~ Knowledge of WFM Tools (NICE WFM/Verint/Aspect).
~ Bachelor's degree in related...
...and customer expectations.
Role and Key Responsibilities:
Manage agent preferences, time-off requests, shift bid process, trainings... ...analysis for business reviews and stakeholders.
Maintain various WFM tools and set ups e.g. IEX entities etc.
Collaborate with other...
"Looking for WFM schedulers, with IEX experience and can join within 45Days". In keen, please send an email to "****@*****.***... ...while controlling costs
Schedule Adherence:
• Monitor and manage employee adherence to assigned schedules
• Track attendance,...
...logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
Team management
Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management
Accurate and Timely reporting...
...fulfillment parameters with internal and external stakeholders
# Lead and manage project escalations, potential risks or early warning signs on... ...numbers are at par to what is committed
# Weekly calls with WFM to ensure resource optimization, compliance to the manpower...
...clients and BDO project teams in implementing Ceridian Dayforce HCM solutions including Talent & Benefits Intelligence, Workforce Management (WFM) HR, Advanced HR Analytics, or Payroll
Leads all phases of the Dayforce implementation including Discovery, Configuration,...
...Manager - MIS Reporting - ANA010576
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep... ...resources
Preferred qualifications
Prior experience in SQL and Power BI environment
Relevant experience in WFM Reporting...
...IGT Solutions is looking for a Senior Manager - Operations to lead multiple client business operations in a Global Digital BPM Contact... ...functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.)...
...performance reports to identify performance trends and provide feedback to WFM team and VMs in real-time.
Partner with WFM on historical... ...all supported teams and department.
Oversee and assist in managing real time allocations of resources, prioritizing certain channels...
...Prepare presentation on weekly and monthly performance data for the manager to be shared with the client
# Collaborate and influence... ...delivery of projects
# Be part of the discussion between manager and WFM team on forecast and number of agents required
# Organize fun...
Job Title:
Manager - Global Analytic
Job Description
Location: Gurugram SP Infocity (WFO) -
Our Journey at Concentrix + Webhelp Starts... ..., recommendations to support informed decision-making related to WFM Team.
Responsibilities:
Team & Stakeholder Management – Experienced...
...multinational telecommunications conglomerate.
JOB SUMMARY`
Candidate will serve as Workforce Management Lead Associate in a Contact Center environment responsible for all WFM tasks.
within the Fulfillment department. Key responsibilities include perform forecasting,...
...Reports are released on time and with accuracy by maintaining tracker. Managing a team
who generates and distribute management reports in... ...Performance Parameter
Measure
1.
Fulfilment/ WFM
Net Add targets as per plan
Overdue demand as % of total...
